That's the reason why Chord left. When Matt "rose in the ranks", Chord didn't replace him.
Rob Watts is very active, but he isn't Chord per se.
Yes Chord handled the Poly/2go poorly. But, we lost any real communication with them when Matt left.
Rob Watts is a idiot audiophile himself like all of us (meant in a positive way

), but he is a independent engineer.
(Does Chord really has a problem if he leaves with his knowledge!)
Chord leaving head-fi a poor gesture from the brand, I understand that you get sick of negativity, but that was dealt with on head-fi quickly, so they could have come back. I mean brands Like Ifi and Fiio are here too, and they get their share of comments to (zen stream for example is not flawless either)
Why It angers me, I work more than 30 years in IT, and had my share of crap against me, you think I ever let my customers in the cold?
Nomather what excuse you make, none of them are valid, they are your customers, they make you earn your living.
It does not mean you can solve all problems as a brand, but there are a lot comments I have read in this thread, that Chord could have taken to heart. They just don't want to, because some of those solutions will cost money. But that is real short term thinking, because if you solve it, the fanbase you create by doing that will make those costs easily obsolete easily.
Chord has something special with Rob Watts, but if something ever would happen to him, or he would leave, or decide to start his own company, in other words they would loose Rob Watts as knowledge, or just loose the key persons. people will remember bad service and it's bye Chord (I have seen more than one brand disappear in matter of months in my lifetime because of that attitude)