Made an account here to try and patch things up with Poly. She is stretching my patience wafer thin with constant glitching and loss of connectivity. I use her mostly during my morning commute, and rarely arrive at work without wanting to throw her out of my window. I have her in Wi-fi mode, using my phone's hotspot to connect. Enabling Poly's own wi-fi network seems to yield even more glitching. I'm using Glider to read the micro sd card. I've seen some others mention the connectivity issues are because Poly is looking for other networks in busy areas. If that's the case, why would it be looking for additional connections at all if my phone is 2 ft away? Has anyone been able to fix this? Every time I get in my car and turn Poly on now, I start shaking. This is not the experience I was hoping for...
Any tips are greatly appreciated.
Thanks
I had similar issues with my first Poly, Chord refused to refund my money after many weeks of back and forth with their support even though it was defective. They did however advise me to return to the store and swap for a new one. Thankfully my local shop was kind and acknowledged that they don’t recommend Poly to anyone because of the high percentage of Polys coming back by angry customers, but they replaced it.
After the swap there was clearly changed hardware in its action and the new poly works about 85%-90% without issue using airplay, MALP (android MPD), Bubble UPnP (android), and 50-60% with Roon though the situation being described here recently and shown in the video of dropping when the remote connects is nearly 100% repeatable the same as that video.
For Roon, does your poly show as uncertified? This seems odd since their logo shows up on the Roon website and the mojo info is in the software.
I am holding off on paying for Roon as the Poly is the only device I have for it currently and the remote/dropping problem would drive me nuts after spending another $500 just to enable slightly better sound out of the Poly.
Anyway, since Chord have been so slow to release the android app, I resort to bringing an iPad to work in order to ensure I can get the most functionality, such as stream Spotify/Tidal Downloads over airplay while both devices are tethered to my phone (it actually works most of the time), this is the bandaid since Chord have not fully integrated as was advertised. Unfortunately for us waiting on the app, many Android users also have iPads or an iOS device that we have downloaded their app and use that way so Chord believes that most of their users are on iOS, when the reality is most android users are FORCED to use our iPads/old iPhone just so we can band-aid the missing advertised features.
With the Poly, under US/UK law I am shocked that there have not been legal suits for false / fraudulent advertising. (Still no “full spotify / tidal integration” nor android app as currently still shown in the manual posted on their website). Chord did remove the printed manual from the box on the Poly I got as a replacement and took Google Play store off the printed card that directs you to the online manual, but still show Apple Store logo next to the app. I am not sure what this means but it is a change from the first Poly coming with a full printed manual showing both app stores.
If I could do this over again, at a minimum I would have returned the-poly within two weeks for a refund, Mojo with the USB was fine. Unfortunately I had a business trip and couldn’t return before the shop policy ended so bad luck there. If it is still an option for you, I think you will save yourself a lot of frustration. I am lucky to use Apple MacBook and have an iPad, I guess those who prefer only PC/Android would need an airplay emulator.
Chord needs to wake up and realize even if they make excellent technology they need to make a FULLY FINISHED consumer product, and not release half baked garbage on to the public while relying on customers to band-aid their laziness. The best tech does not automatically equal good customer experiences nor make for a lasting customer base.
I think Chord could probably make more money licensing their tech to a large company who can actually make good consumer ready products allowing them to focus on what they do best which is the Development.
Unfortunately selling Chord stuff is not a simple option without eating 60%+ of the cost since most of the people in my area (who are in this extremely tiny niche market) do their research and know Chord’s problems, so there are several used units sitting on the shelves basically brand new at 30% discounts (with shop warranty/return window) so the shop wont buy these back for even pennies on the dollar. If I sold it privately I know they would find me and demand their money back since it doesn’t work 100% of the time.