I've seen it before. I don't see a problem of complaining about things, except when it overwhelms discussion. There are people with the 2go who have no issues, and there are people with it who have issues. Neither should dominate the discussion. I think it gets too much when one person posts every single page with the same thing.
When a manufacturer has to address an issue, as Chord does now with Roon certification, it is difficult when customers can't see what is going on. It feels like nothing is happening when, most likely, the software developers are going through the difficult task of fixing the issue.
Way back in university, I used to do software repairs of Apple computers. It was very hard to say to someone "just leave your computer with us and we'll look into it" because they'd become upset at being without it. I came up with the idea to say to the customer that I'd try my best in the next 10-15 minutes to fix their issues (while they watched) and if I couldn't, they'd agree to leave their computer with us. It worked every time, because the customer felt that we were taking their issue seriously.
The next thing I'm going to say is pure speculation. I emphasise this as there have been issues with people taking conjecture as fact. Chord, very likely, have contracted out both the hardware and software development of the 2go to a third party or parties. That means, if there are issues, they have to contact that person/company and have them fix it. That third party may be doing work for multiple companies, and with COVID and who knows what other issues likely delaying things, this leaves Chord feeling as frustrated as the customers do, because they are as much a customer in this situation. They aren't going to say anything about it, because it's both inappropriate and worthless to do so.
The power went out the other night in my suburb, and that was HUGELY frustrating, as we had no idea when it would come on again. It actually went on and off again almost a dozen times because it took the power company three hours to determine which residence was overloading the system. Waiting and not knowing is frustrating as hell. However, where it is bad for customers, it's far worse for the company, as they lose money and reputation when things don't work well. And in this day and age, getting back reputation takes a decade or more, as people will always remember you for your failures.
Guess time will tell! Chord had for sure given up on head fi it seems ! End of an era! Guess they now rely on mass production and silent treatmemt, sorry to say that a bespoke item like 2go that attitude and process will not work!! Just not enough qty nor numbers I am afraid.....but what do I know! Just a loser in their mainstream....
