Hello, my first post. I have 2 pairs of Etymotics ER6i that have broken jacks. I am only getting one channel on each pair. They both lasted about 2-3 months due too having the ET6i straight plug snagging on the inside of my pocket. I listen to my Otterbox encased iPod for around 10 hours a day and work as a labourer. I have contacted Etymotic and enquired if this sort of thing is covered under warranty. They were non committal and told me to return them for appraisal. I live in Australia and am reluctant to send them back to the US if the warranty claim is rejected. How are Etymotic on warranties with this sort of probable user damage? Are the Plugs on the ER6i replaceable by Etymotic or an electronics technician? I would like to get another pair as I really like them, but am reluctant in veiw of my experience of the plugs fragility. I bought a pair Ultimate Ears Super fi 5 pro, but much prefer the ER6i. I find the UEs very uncomfortable and the bass excessive, which hurts my eardrums. They don't really suit much of the low-fi music i listen too as well. At the moment I am using a pair of Shure E2 that i never really used after being used to Sony ex71s. I find them a hell of a lot better than I did when I first bought them and I actually prefer them to the UEs. I have found the Etymotic tri-flange will fit on both the UEs and the Shures with a bit of effort which improves both considerably, but both lack the great sound isolation of the ER6i due to their size. Also, can anybody also suggest another earphone that may suit me? I am thinking of Shure E3 or E4. Anything else I should consider? Thank you in advance.