[paddy567]

I am very happy to inform you that after a couple of emails with Brainwavz they finally accepted to replace them.
I sent them back to Hong Kong a couple of days ago.

I will let you know how this story resolves.

I had a similar story with a worse ending over Christmas. I bought a pair of b200s, was excited to unpack them, but very disappointed to realise something was wrong with the right ear piece armatures (way softer than left, and also noticeably crackly). "No problems," say Brainwavz, "send them back." So I send them back, waiting another three weeks. When they get them, I'm told "testing" shows there's no problem with the ear piece! I couldn't believe it. This was not a subtle difference, here, it was night and day. I've had a lot of IEMs, I know when something is broken. I've bought a tonne of cheaper IEMs from aliexpress and never had a problem, but it was a good lesson for me about spending larger money on O/S phones. Thank goodness for PayPal.

 

[Kalavere]

What tips is everyone using? Most of my silicon tips from my other IEMs don't fit well on the B400 as the tubes are so small.

I prefer double flange, I can use some RHA ones, but they are ever so slightly too large, I can't seem to get hold of the SpinFit CP240 in the UK.

 

[B9Scrambler]

Stock medium tips. I couldn't find a set of third party tips that sounded near as good as the stock set.

 

[phthora]

What tips is everyone using? Most of my silicon tips from my other IEMs don't fit well on the B400 as the tubes are so small.

I prefer double flange, I can use some RHA ones, but they are ever so slightly too large, I can't seem to get hold of the SpinFit CP240 in the UK.

Out of my fairly vast panoply of tips, I like the RHA Dual Density tips the best. Here's a link:
https://www.amazon.com/RHA-Dual-Density-Silicone-Earphone/dp/B017A997BQ/

I found the B400 had a tendency to work themselves out of my ear, and these tips solved that issue.

 

[zig3n]

 

[funnyjoke]

Mine is broken. I dropped it on the table casually (at a height of say 15 cm)

Really disappointed with Brainwavz quality. Here after no brainwavz products...Learnt lesson by spending 15k

Omg, same thing just happened to me today. The EXACT same thing literally. I am so sad.

Will they replace them?

 

[crabdog]

I recently uploaded my B400 video (written version is coming soon). TLDR - I think the B400 is an awesome IEM.

 

[visanj]

Man, for 15k, you could have gotten a used Sennheiser Orpheus instead!

I'm sorry, thats in INR (15k INR which is equal to USD 200 approx)

 

[visanj]

I'm not getting any response from Brainwavz India team regarding my broken B400

I sent another mail today

This is really bad. But nice lesson for me

 

[Wiljen]

I'm not getting any response from Brainwavz India team regarding my broken B400

I sent another mail today

This is really bad. But nice lesson for me

Try using the form on the brainwavz website. I had the same issue with emails not getting replied to, but the web form actually got someone's attention and got an RMA going.

 

[razzer001]

I'm not getting any response from Brainwavz India team regarding my broken B400

I sent another mail today

This is really bad. But nice lesson for me

I am unsure how you are contacting them but please email help@yourbrainwavz.com or use the webform at https://www.brainwavzaudio.com/community/contact - if you have been trying to contact them by any other email or way (OTHER than through Amazon direct seller messaging) then you may not get a response.

Almost always if you have already contacted by either above means then our replies are most likely being blocked or being sent to the spam folder by your email provider. Our team always replies and usually within 1 working day.

If you do have a ticket number from the auto confirmation email, please post it here or PM it to me.

 

[visanj]

Sent another mail and got response asking me to ship broken B400. I did that and now replacement is shipped by Brainwavz. Waiting for the package to be delivered

Appreciate their support

 

[visanj]

I received my replacement. Prompt service

But the problem now is, the same ear tips is not fitting with the new one. No idea why there is change in design. Ear tips is falling off.

Can anyone tell me which is the compatible comply tips for B400?

I have ordered Comply - Audio Pro - Medium but not sure if that will fit

 

[razzer001]

What eartips are no longer fitting? Unless you purchased from the original first preorder batch which was well over a year ago now, the nozzle design has remained the same, but even then, the tips we included would fit either style nozzle.

 

[visanj]

What eartips are no longer fitting? Unless you purchased from the original first preorder batch which was well over a year ago now, the nozzle design has remained the same, but even then, the tips we included would fit either style nozzle.

This is Comply T-100 red foam tips. Its fitting perfectly but after use when I take out the earphones from my ear, ear tips stay in my ear while the earphone are coming off...but earlier it was not like that

This tips came along with earphones as package

Anyways let me order 1 more and see if that fits