Yet another example of Wong's exemplary service:
As I mentioned a couple weeks ago, I sent my MX400 in for diagnosis and repair due to 1. Channel Imbalance, 2. Rattle at 35HZ in the right earpiece. Well, the channel imbalance was embarrassingly due to my foams and when measured, the drivers were perfectly matched. Initially, Wong was unable to reproduce the rattle I experienced, much to my confusion. I was starting to question my own hearing, but Wong decided to put it through my rigorous testing the next day. Finally, he was able to reproduce the rattle at 35HZ at a certain volume, which continued to persist afterwards. As a solution, he COMPLETELY replaced both drivers and even went the extra mile of retuning them to add a boost to sub and mid bass frequencies (which you might recall was the only real shortcoming of the MX400 in my eyes).
I'm sure it doesn't need to be said, but it bears repeating: Wong provides some of the best (if not the best) customer service. It's not just the product that keeps me a loyal fan, it's the entire experience.
Now I've got a Wraith 2.5mm and a renewed, retuned MX400 on my way, so excited!
As I mentioned a couple weeks ago, I sent my MX400 in for diagnosis and repair due to 1. Channel Imbalance, 2. Rattle at 35HZ in the right earpiece. Well, the channel imbalance was embarrassingly due to my foams and when measured, the drivers were perfectly matched. Initially, Wong was unable to reproduce the rattle I experienced, much to my confusion. I was starting to question my own hearing, but Wong decided to put it through my rigorous testing the next day. Finally, he was able to reproduce the rattle at 35HZ at a certain volume, which continued to persist afterwards. As a solution, he COMPLETELY replaced both drivers and even went the extra mile of retuning them to add a boost to sub and mid bass frequencies (which you might recall was the only real shortcoming of the MX400 in my eyes).
I'm sure it doesn't need to be said, but it bears repeating: Wong provides some of the best (if not the best) customer service. It's not just the product that keeps me a loyal fan, it's the entire experience.
Now I've got a Wraith 2.5mm and a renewed, retuned MX400 on my way, so excited!