Bencrest
100+ Head-Fier
- Joined
- Jan 23, 2007
- Posts
- 499
- Likes
- 10
Hi all,
Absolutely loved my Beyerdynamic DT990 Manufaktur (600ohm) which I ordered a couple of months back. After one month, the right hand driver died, so I emailled Beyerdynamic in Germany (the contact details on the invoice I received) with no reply. I then used the 'contact us' form on the website - again, no reply. Pretty frustrating after paying £300 for a custom pair of headphones I could have bought off the shelf for £200. I assumed the extra £100 would go towards better service. Anyway, after another 5 days with no reply (5 days after the last email), I digged into some details and found that Polar Audio are the UK current service centre for Beyerdynamic.
I completed the online return form for Polar Audio, posted the headphones the following day. After hearing nothing for 2 weeks, I call and am told that 600ohm drivers are on order and should arrive within 2 further weeks. I call 2 weeks later and am told the drivers should arrive within days. To their credit, the headphones then arrived back with me 2 days later.
However - the right hand driver seems completely different to the left hand one now. Whereas I loved the brightness of the DT990 before, the right hand driver is missing a large amount of high frequency noise, and is boosting lower frequencies compared to the left driver.
To put it in simple terms, when listening to rock music, I get perfect sound from the left ear (cymbals, guitar, vocals, drums), but in the right driver it seems to miss the cymbals and emphasise the drums. It's got very good SQ (so I don't doubt the driver is damaged), but it definitely has a completely different presentation to the left hand one.
Now, I did notice on the repair invoice that a 'DT990 PRO 600OHM' driver was fitted. Is there a difference between pro and non-pro drivers? Is there a chance that maybe difference in batches of drivers (whether pro or non-pro) have different sounds (I notice some people have had other brands of headphones, and claimed they had 'bass-heavy' drivers, although normally top-range Sony cans!)?
Cheers!
Ben
Absolutely loved my Beyerdynamic DT990 Manufaktur (600ohm) which I ordered a couple of months back. After one month, the right hand driver died, so I emailled Beyerdynamic in Germany (the contact details on the invoice I received) with no reply. I then used the 'contact us' form on the website - again, no reply. Pretty frustrating after paying £300 for a custom pair of headphones I could have bought off the shelf for £200. I assumed the extra £100 would go towards better service. Anyway, after another 5 days with no reply (5 days after the last email), I digged into some details and found that Polar Audio are the UK current service centre for Beyerdynamic.
I completed the online return form for Polar Audio, posted the headphones the following day. After hearing nothing for 2 weeks, I call and am told that 600ohm drivers are on order and should arrive within 2 further weeks. I call 2 weeks later and am told the drivers should arrive within days. To their credit, the headphones then arrived back with me 2 days later.
However - the right hand driver seems completely different to the left hand one now. Whereas I loved the brightness of the DT990 before, the right hand driver is missing a large amount of high frequency noise, and is boosting lower frequencies compared to the left driver.
To put it in simple terms, when listening to rock music, I get perfect sound from the left ear (cymbals, guitar, vocals, drums), but in the right driver it seems to miss the cymbals and emphasise the drums. It's got very good SQ (so I don't doubt the driver is damaged), but it definitely has a completely different presentation to the left hand one.
Now, I did notice on the repair invoice that a 'DT990 PRO 600OHM' driver was fitted. Is there a difference between pro and non-pro drivers? Is there a chance that maybe difference in batches of drivers (whether pro or non-pro) have different sounds (I notice some people have had other brands of headphones, and claimed they had 'bass-heavy' drivers, although normally top-range Sony cans!)?
Cheers!
Ben