Hi fellow head-fiers, today I have a rather infuriating story that I want to share here about my rather unpleasant experience with Kbear (and Aliexpress).
WARNING: For those who are "Kbear fans" or heavily support these earphone brands, I suggest you to stop reading right now as I'm about to say some rather harsh things about them. Last thing I want right now are people who get triggered by this post, or say unhelpful stuff like
"bUt tHiS wAs NoT mY ExPeriEnce!!!!!!!1111".
So I bought an 8-core pure silver cable from these guys on Aliexpress, and do not get me wrong, they are
AMAZING. It blows me away at what a silver cable can do to improve the sound.
BUT.... quite recently, I started having issues with the right MMCX connector as the sound kept cutting in and out when I moved it around. As an "Aliexpress veteran", I already know for a fact that both Aliexpress and the majority of sellers are absolute despicable horsesh!t when it comes to compensating their buyers. So initially I didn't even bother for a compensation.
But then I realize that I am buying from an official brand store. So I thought optimistically that maybe, just maybe, Kbear was not your typical trash seller and actually goes above and beyond to help their customers. I mean, they ARE the official store. Makes sense for an official store to offer best service, right?? RIGHT???
WRONG!!!!!!!!!! Unfortunately I was yet again too overoptimistic, and was yet again betrayed like with every buyer-seller and buyer-Aliexpress interaction that I've had.
First of all, do not be mistaken. I actually tried my very best at writing a clear, concise, and friendly message to the seller:
LOL! It's so funny, because after writing such a level-headed response, what I got was a meager puny message from the seller, who basically said (in typical Engrish):
"pls wait, we will deal with the dispute". And then I reconfirm with them whether the video was what they wanted. Again, the same reply
"pls wait, we will deal with the dispute". Yup, sounds like your typical lazy AF seller who uses generic copy-pasted responses. In reality, I kinda knew that this response was to evade any sort of liability. They obviously weren't ever going to "deal with dispute", they obviously wanted to wait until Aliexpress comes in and stick the middle finger at me.
I wasn't too concerned because the dispute was still a long way. I have until 03/15 until Aliexpress steps in, which gives the seller plenty of time to resolve the dispute.
HOWEVER...... for some unbelievable reason that I will never understand, this mans Aliexpress decided to step in early on 03/08 and rendered the dispute as "Return Goods and Refund". They didn't even give me an option to accept or deny the solution, they just basically went in, forcibly shoved the solution into my hands, and left. Excuse me but
WHAT THE F*CKKK?????
What kind of shiet a$$ shopping platform decides for their buyer without their consent?
Anyways, so I message the seller and I demand them to give me a refund through PayPal. This was their response:
Basically they try all the other responsibility-evading tactics.
"You should just return the item"
But the shipping will cost me half or more than what I paid for the item!
"But you opened the dispute"
Yes, but Aliexpress was the one that closed the dispute without my permission.
"So deal with the problem with Aliexpress"
I already did and they didn't help.
And of course, if all fails, they'll probably leave me on read. Just like all my tinder connections.
These f*ckin swindlers, I swear man. This is why I hate Aliexpress and resort to a tit-for-tat strategy if possible. If the sellers are selfish, irresponsible piece of ***s that pretend they aren't liable, then who is stopping their customers from being one too? Aliexpress is really the equivalent to a ghetto brothel.
As much as I would like to boycott Kbear, I know that this same experience will be true for most other chi-fi stores as well, so no use in boycotting. And they do make some quality products regardless. Basically, to sum everything up into two words:
BUYER BEWARE!!!!
P.S. I apologize if I sound spiteful and BGGAR-esque, that is not my intention. It's just something that I really want to get off my chest. A rant if you will.
P.P.S. I initially thought about posting this in
@NymPHONOmaniac 's no-BS group, but from my experience there, I have a hunch that I will get a lot of backlash (i.e. a lot of "to be fair" comments) for derogatory subjects like these (which is the last thing I want right now).