[jc@gradolabs]

Please be assured that Kennally 's issue will be taken care of .
I am here to inform Kennally that he can personally communicate with a Grado person who can make decisions.
If there are any issues , one can always reach me at  gradoinfo1@aol.com
 
Thanks
 
John Chen
Grado Labs
 
I

 

[estreeter]

I guess I have led a charmed life - I have had no issues with any of the Grados I have purchased new:
 
MS1
SR60i
SR80i
SR325is
 
I do agree that anything with the pricetag of the RS1i should be assembled with the utmost care, but I wouldnt have worried about cosmetic imperfections as long as the sound matched my expectations. No question that it will affect resale value, though ...

 

[kkennally]

[size=10pt]I have been in contact with Mr. Chen from Grado via phone and I will keep you guy's updated and informed in respect to resolution. Mr. Chen came across as sincere in wanting to make this right. [/size]
[size=10pt]I hope he can restore my faith in Grado.[/size]
 
[size=10pt]Kevin K[/size]

 

[ArmAndHammer]

Hopefully this ends up being just a case of an employee having a bad day and taking it out on you and not a true reflection of what Grado is. It is a step in the right direction for Mr. Chen to come here and address your issue and to make an effort to make things right for you.
 
Quote:

[size=10pt]I have been in contact with Mr. Chen from Grado via phone and I will keep you guy's updated and informed in respect to resolution. Mr. Chen came across as sincere in wanting to make this right. [/size]
[size=10pt]I hope he can restore my faith in Grado.[/size]
 
[size=10pt]Kevin K[/size]

 

[Beagle]

Quote:

haha. Wow. He sourced his own emoticon just to flip you off. I would've just told you to screw yourself. ArmAndHammer is a better man than I.

You sound gay

 

[buffalowings]

gumdrops and unicorns! 9post edited)

 

[estreeter]

Quote:

uncle erik...err I mean commadant erik will have a blast....

Congratulations - you are one of the few Head-Fiers to get a laugh out of a sad, jaded old man.  Commandant Erik is right on so many levels

 

[buffalowings]

Quote:

Quote:

uncle erik...err I mean commadant erik will have a blast....

Congratulations - you are one of the few Head-Fiers to get a laugh out of a sad, jaded old man.  Commandant Erik is right on so many levels

wha what what! clearly you misquoted my quote...i said ah hem hem, "gumdrops and unicycles" (post edited for "acceptance")

 

[3602]

Would somebody lock this thread already? Gorram!

 

[estreeter]

Too late, buffalowings - its like that time your so-called friends posted nude photos of you on Facebook just as a prospective employer was doing a little cyber background check

 

[buffalowings]

Quote:

Would somebody lock this thread already? Gorram!

 


Quote:

Too late, buffalowings - its like that time your so-called friends posted nude photos of you on Facebook just as a prospective employer was doing a little cyber background check

well.I'll go ready the tankette

 

[3602]

 

[buffalowings]

Quote:

LOL..if select head-fi members ended up in a tank..IDK what would happen....

 

[disastermouse]

 


I'll admit that this thread and my own previous experience with my first SR80i's make me a bit leary of Grado. The sales support guy was very helpful, though - unfortunately the first contacts with the OP sound similar - it's the follow up that was bad. It makes me grateful that Amazon pulled through and just sent me a new set.

I really don't mind a ding or two on a Grado - but I'm sort of weird that way I expect. It DOES take away from the 'ZOMG! Check out my new cans!!' factor, though.

 

[3602]

Quote:

Quote:

[pic]

 
LOL..if select head-fi members ended up in a tank..IDK what would happen....

 
Which one's worse: Skullcandy troll in an Apoc or a Mastermind?