scottv50
100+ Head-Fier
Quote:
Hi Scott,
Unfortunately I can't seem to find your e-mail! Occasionally things get lost in the spam filter and I think yours might be one of the few unlucky ones.
In regards to the HE-500, we were told a few dates which turned out to be incorrect so we've stopped saying dates and all I can say is "soon"
To nikp, I drove your purchase myself to your house because you wanted them that day.
When you wanted to swap the headphones a few days later and couldn't come to the city, I drove all the way to your house again.
Just to clear it up, the problem was there was a one-off promotion that another Jaben was doing in a different country and nikp wanted a refund of the difference a month or so after he purchased the items.
We don't usually do these kinds of things so we had to straighten it out with the other store first which did take some time.
In the end we offered him the difference in store credit to make everyone happy and it was all sorted.
I must admit we do tend to reply a bit later since the store opened... It might take a few hours or in rare cases perhaps a day to get an e-mail reply. We'll try our best to improve!
A phone call however will always be answered ASAP for obvious reasons! You guys can have my personal number as well if you need anything 0450 328 069
We're very grateful for the support from all you guys. For head-fiers we may be able to give a better price/make you a bundle on some items.
Worth a shot anyway, send us an e-mail or give us a call before a purchase =)
Thanks for taking the time to reply. Appreciated. I am in the market for another dac/amp and another set of headphones, so am just doing my research. I have two dac/amps and two headphones shortlisted. You guys have one of the amps and one of the headphones and a Melbourne competitor has the other items on the shortlist.