I find it ridiculous that customers should be liable for shipping costs to return faulty equipment still under warranty. The manufacturer should AT LEAST pay return shipping costs as they supplied a faulty piece of gear. If it happened to me I would be posting on every related forum I could find to warn others of the manufacturer in questions crappy after sales service and, I would NEVER buy any of their gear again and would never recommend them to others, as is the case with A&K and their crappy, non-existent customer support. Many manufacturers forget that after sales service is as important as pre sales service and managed badly can do irreversible damage to their reputation. Vote with your dollars and don't spend your money with companies that don't have good customer support as there are many that have very good support and deserve our financial support My 2c worth. Cheers.
the warranty is very clear and upfront to customers. So this shouldn't be an issue if a buyer agree's to the terms. SURE, maybe it's too risky for some. Maybe some don't care, but either way, they are not hiding the terms. Simply put, I wish it was a little better, but I willingly agreed to these terms.
I simply know that my M11 was leagues above other gear out there. comparing with 5-10k gear all day long. So I'll risk the potential issue of a warranty claim. that's just me. And to add, i've had worse issues with local USA based companies that will remain nameless. I don't agree with audio-gd's return policy as being AWESOME, but it is "acceptable" at best. sadly it's quite expensive to ship anything from the USA to china...likely for other countries too? Anyhow, the M11 likely will cost 250 to ship to china is my guess, and AGD will cover about 150 of it. MAYBE you could negotiate the full price. and likely USPS is your best bet. has been in my experience. Recently returned a DOA BREEZE DUU8 DDC...POS junk, but they covered shipping to return, it was only 65bucks or something. But it's also about 1/8th of the size of the M11.
http://audio-gd.com/Warranty-EN.htm
The Products Have 10 Years Repair Guarantee
We burn in all gears for more than 100 hours and check several times before shipping, to make sure that our products have a good quality control.
First year repair guarantee:
If the gears have any problems (manufacturing defects and which is not caused by the user), customers can ship back the gears, we will refund the shipping cost (customers must submit the shipping bill following which we will reimburse the amount to customers,
please note that we will only refund shipping cost equal to what the customer had initially paid us for shipping the gears to them when placing the order). We will repair the defective gears for free and then ship back to customers, we will cover the full shipping cost shipping back to the customers.
Please note:
1, If the gears have not any problems but customers had shipping back, we don't cover any shipping cost, and the customers want to pay the shipping cost for shipping back to them.
2, If the gears have fault while customers just received within 15 days and we check it is had fault , we will cover shipping cost of the gears shipping back to China, and shipping a band new unit to the customers . The fault unit will repair and sale in used market.
3, If the gears have any problems while customers just received within 15 days and we check it is had not fault in fact, we don't cover any shipping cost, and return the unit's price to customers (not include any shipping cost) but don't shipping the unit back to customers.
4, The shipping back gears must pack with the original pack box and foams
, otherwise if damage during shipping we don't cover the repair charge.
5, We will test the shipping back gears based on the world standard or the AP SYS-2722 , we will trustily to report the issue to customers .
After the completion of First year Repair guarantee :
If the gears have any problems (manufacturing defects and which is not caused by the user), in this case, the customers only pay for both ways (to and fro) shipping costs, while we will repair for free labor charges.
User inflicted problem repair guarantee:
Customers must pay for both ways (to and fro) shipping and the cost of parts, while labor charges are free.
If you have any inquiries, please send email to
audio-gd@126.com
We will reply as soon as possible.