[Dave83]

I have a big problem.
From today the headphones do not emit any sound.
It is charged, it turns on, the PC reveals it and I can also connect it via bluetooth to the various devices, but it does not emit any sound, not even the various "Mute", "Mute Off", "Pairing", etc.

The various buttons on the headphones still seem to work (volumes, pair, power button, ecc), but Audeze HQ no longer detects head movements.
The microphone also seems not to work.

Is there anything I can do or should I send it for assistance?

 

[Audeze]

I have a big problem.
From today the headphones do not emit any sound.
It is charged, it turns on, the PC reveals it and I can also connect it via bluetooth to the various devices, but it does not emit any sound, not even the various "Mute", "Mute Off", "Pairing", etc.

The various buttons on the headphones still seem to work (volumes, pair, power button, ecc), but Audeze HQ no longer detects head movements.
The microphone also seems not to work.

Is there anything I can do or should I send it for assistance?

Please email support@audeze.com and one of us will be able to help you.

 

[Dave83]

Thank you, I have open a request on audeze.zendesk (ID #122508), is the same?

 

[Audeze]

Thank you, I have open a request on audeze.zendesk (ID #122508), is the same?

Yes.

 

[SAEMPERSUN123]

At least one thing is good about bloody Moebius: I am planning right now complex LDAC upgrade of my system, so I could toss all the sources and signal in any order and direction.
It should be something like this:

 

[PointyFox]

How has this turned into a support thread? The Mobius sounds just as good or better than many headphones in the $400-$900 range to me. I would have expected there to be mostly reviews and hype here, not troubleshooting. I guess maybe because these are more complicated than other headphones. I bet they would have done better if they were just headphones and didn't include all the features they do.

 

[DaOchin]

It seems to be an everything thread

 

[Dave83]

How has this turned into a support thread? The Mobius sounds just as good or better than many headphones in the $400-$900 range to me. I would have expected there to be mostly reviews and hype here, not troubleshooting. I guess maybe because these are more complicated than other headphones. I bet they would have done better if they were just headphones and didn't include all the features they do.

If I have a problem with this headphones, it seems natural to me to ask in a thread where I know that I can find many other users who own this product.
And in my case I doubt that it is a problem of not knowing how to use them, the headphones no longer emit any sound, including those of the system for activating the various functions.
Since you know how to use them so well can you help me?

 

[Dave83]

Problem solved through assistance, which made me install a specific firmware that fixed a problem caused by the DSP (from what they told me).

 

[gorman]

Problem solved through assistance, which made me install a specific firmware that fixed a problem caused by the DSP (from what they told me).

This is very good news (good customer care is good news for everybody here). Happy for you!

 

[Thomasphoenix98]

Problem solved through assistance, which made me install a specific firmware that fixed a problem caused by the DSP (from what they told me).

Hi Dave, What firmware version are you on now after the fix? And before ? It’ll be helpful if any of us run into this issue

 

[Dave83]

Before:
USB: 102
MCU: 1.71
DSP: 25

After... the same

 

[Thomasphoenix98]

It’s awesome you didn’t have to send it for repair !

 

[Dave83]

Yeah, luckily it was just a software problem

 

[Dave83]

But, is it normal that it start giving me the "Battery low" warning about 35%, continuous (maybe every minute) and after 5/10 minutes it power off?