[Barry S]

Curious -- where do you get to this status page? I've logged into the Audeze web site and can see my orders and it shows no expected shipping date, just a claim that I still owe them money (remainder after deposit which I paid back in April), which I emailed support about, and they assured me that I would be charged automatically when it ships.

But there are no expected shipping dates for me. When did you preorder?

I also ordered April 13. The last email update from Audeze stating that shipments would begin this week had a preorder status link for my order. That status was showing that my order was due to be shipped this week until I checked it today and it just says September with no dates. It’s weird that you have a payment button because the email stated that once we get a shipping notice, our cards will automatically be charged for the balance.

Edit: just signed into my account and I see the same page you pulled up. If the shipments are delayed *another* month, it would be considerate to have another update from Audeze.

 

[HAydin]

My estimated ship date from Audeze changed from this week to September on the status page for my order.

F*ck it, I'm ordering Hifiman headphones now…

 

[marekm]

Some nerve

 

[trellus]

Some nerve

Lol… yeah, I actually paid it a week ago but the pending charges dropped off my card yesterday — presumably since they haven’t shipped. I contacted Audeze about it, worried it might delay fulfillment but they assured me It would not.

 

[marekm]

I contacted Audeze about it, worried it might delay fulfillment but they assured me It would not.

Dear valued customer,

We would like to assure you that in spite of late payment, you will enjoy the same delay in delivery as the remaining customers.

We wish you happy waiting. Enjoy the moment.

 

[Thomasr]

Dear valued customer,

We would like to assure you that in spite of late payment, you will enjoy the same delay in delivery as the remaining customers.

We wish you happy waiting. Enjoy the moment.

 

[Patrick415]

My ship also updated today (yes, I check it daily) from "week of 8/7" to "September".

 

[Beagle]

Dear valued customer,

We would like to assure you that in spite of late payment, you will enjoy the same delay in delivery as the remaining customers.

We wish you happy waiting. Enjoy the moment.

Fly-by-night outfit

 

[easo91]

I’m really disappointed that I have no choice but to cancel my preorder with this new timeline. I’ve been extremely patient to this point and rolled with every delay, but this has now become a farce. This was going to be my first headphone I ever bought direct brand new with a warranty, and I guess it’s just not in the cards. I have a need for something for the end of the month and I’m not buying another headphone to turn around and sell it whenever Audeze decides to actually get around to production.

Between the delay and insane number of driver failures I’ve seen of the Maxwell, the bad communication with this botched launch, and some questionable customer service I’ve lost a lot of respect for Audeze. The original delivery was May, I don’t understand how a company could set such an optimistic release timeline when they seemingly didn’t secure any of the components they needed for production. Being a boutique only excuses so much.

 

[Beagle]

I’m really disappointed that I have no choice but to cancel my preorder with this new timeline. I’ve been extremely patient to this point and rolled with every delay, but this has now become a farce. This was going to be my first headphone I ever bought direct brand new with a warranty, and I guess it’s just not in the cards. I have a need for something for the end of the month and I’m not buying another headphone to turn around and sell it whenever Audeze decides to actually get around to production.

Between the delay and insane number of driver failures I’ve seen of the Maxwell, the bad communication with this botched launch, and some questionable customer service I’ve lost a lot of respect for Audeze. The original delivery was May, I don’t understand how a company could set such an optimistic release timeline when they seemingly didn’t secure any of the components they needed for production. Being a boutique only excuses so much.

This is what happens when you lower your standards, set your eye on mass production and outsource your work to China. You dilute your product and reputation. This is why I respect companies like Grado.

 

[easo91]

This is what happens when you lower your standards, set your eye on mass production and outsource your work to China. You dilute your product and reputation. This is why I respect companies like Grado.

Aren’t most of Grados components manufactured in china too? It’s only “matched/assembled” in Brooklyn.

 

[Beagle]

Aren’t most of Grados components manufactured in china too? It’s only “matched/assembled” in Brooklyn.

No they make their own.

 

[Philimon]

I don’t understand how a company could set such an optimistic release timeline when they seemingly didn’t secure any of the components they needed for production.

That would explain why pre-order was only a partial payment.

No they make their own.

Not quite.:
Grado GW100
Nakamichi SP-7
And then shady sites like diyearphonelabs claim to sell genuine Grado drivers which makes made-in-USA claim more murky. Its not like Grado family are angels either: just see schiit like GS3000 etc.

 

[Beagle]

Not quite.:
Grado GW100
Nakamichi SP-7
And then shady sites like diyearphonelabs claim to sell genuine Grado drivers which makes made-in-USA claim more murky. Its not like Grado family are angels either: just see schiit like GS3000 etc.

I guess Grado is lying then.

 

[Thomasr]

The original delivery was May, I don’t understand how a company could set such an optimistic release timeline when they seemingly didn’t secure any of the components they needed for production. Being a boutique only excuses so much.

Quoting my own earlier post ... you want to talk supply chain issues and parts shortages? How about assembling headphones in a country that's literally been at war for the last 1.5 years, and Sasha still gets his crap figured out in 6-8 weeks:

I custom ordered a set of hand made headphones from SASH in Ukraine on June 11. They shipped today.