It has been a while since the last update, or did I miss something?
Astell&Kern new flagship A&Ultima SP2000
- Thread starter beaux
- Start date
Anyone know how to reach A&K direct via email? I sent a support email to astellnkern@iriver.com and still no reply after 3 weeks.
Does anyone know if there’s any chance of being able to use UAPP on the SP2000 anytime soon, or ever?
Same here. The online customer support is terrible. I had to create an account to ask for support. Then got a reply asking for more information from a no-reply email address... Sent the answer to an email address I found, maybe the one you mention, and never heard back.
To say the least, I am really disappointed having bought a few A&K products, that there’s no way that I know I’m able, as a supportive customer, to reach the manufacturer directly for any post-sales and technical support.
rlw6534
Headphoneus Supremus
To say the least, I am really disappointed having bought a few A&K products, that there’s no way that I know I’m able, as a supportive customer, to reach the manufacturer directly for any post-sales and technical support.
Did you guys try PMing @JasonNYC?
Most likely not. I tested UAPP pretty extensively with our OpenApp. There were a few issues with authentication since it is a paid app. Without Google Play support, the only other option is to pay on the site, then send the developer your email login info - user name and password for them to log into your email account to verify you purchased the software. I had a few discussions with the developer via email about a more secure solution than handling over my email credentials and was basically told there was no other way to do it if Google Play Store wasn't installed. Even setting up a dummy email and giving them my login info to validate it, I still had issues where the app would not recognize I paid for it after a few days and had to resend them my email info again to revalidate it. If they change their authentication methods, it is something we will look into again.
Thanks for the info. I really wish there was a way to work it out, because UAPP is a fantastic player and I’d love to be able to use it.
Actually, I am wrong about giving them your email credentials to verify purchase. That was Neutron Player that required that, which I also tested at the same time as UAPP.
There were a number of issues with UAPP due to the fact that it is a paid app and it would not authenticate correctly on the player. I have to look back at my notes to the dev team on exactly what the issue was. Agree with you on UAPP, I use it on my Android phone. I will take a look again at the app on our players.
That’s great to hear! Thanks very much.
No i have not. Partly because I'm fairly new here, partly because I feel there should be a proper channel for customers, also outside of this community. But thanks for the suggestion.
No i have not. Partly because I'm fairly new here, partly because I feel there should be a proper channel for customers, also outside of this community. But thanks for the suggestion.
I agree on a proper channel for customers instead of through a public forum/pm.
With respect, I’m not sure about the question - does it matters which country / location? It does not address the issue on getting official manufacturer support for customers. FYI, the products are new and I have already contacted the retailer but I have no confidence in how my issues will be resolved and how long it takes. I would like to directly contact for A&K assurance and response. I am not sure if you can direct me to how to reach A&K support. It will be helpful if you can but I’m not expecting you to do so. It is frustrating and feeling helpless right now.
Well they were purchased from an authorized retailer in a country sanctioned by A&K
Users who are viewing this thread
