[prismstorm]

Mmm....it happened just once, under firmware 1.24. Hopefully, iRiver resolves this issue for you. I understand your frustration.

They have received my message, but have yet to come back to me. The timing of your 'stuck in balanced forever' moment suggests that perhaps it is a glitch of 1.24 that sporadically and inconsistently comes up for random AK380/380cu users? Although this could be hardware related in the form of the internal switch in the 3.5mm jack not working, it seems unlikely that this (or bad contact while we're at it) would happen to four (at least) different users within a short period. The common thing tying all of us together is firmware 1.24, so that's the prime suspect to me @@  

 

[Gosod]

 

[Chan007]

Still no response from a&k... Real great support for a 3500 dollar product

 

[DrSheep]

Still no response from a&k... Real great support for a 3500 dollar product

Give it time.  You need to understand that he is a very busy person.

 

[musicday]

Give it time.  You need to understand that he is a very busy person.

That's not an escuse,the guy has a problem with his player and for the price he paid they should offer support 24/7.

 

[Ruben123]

That's not an escuse,the guy has a problem with his player and for the price he paid they should offer support 24/7.

Not 24/7, though any response wouldve been nice.

 

[warrior1975]

Will trade for the new toy if it really bests AK380Cu. So far none can. AK380 Cu is simply the best. The best of the best of the best.

Thems be fightn' werdz

That's not an escuse,the guy has a problem with his player and for the price he paid they should offer support 24/7.

24/7? You get that from Charles? Also, see above, you missed an opportunity to plug your Tera Player...

Not 24/7, though any response wouldve been nice.

Agreed. 24/7 is a bit much for any company.

 

[TommyTunes]

Ordered the case from Aesopica last week and received it already. Extremely happy with the quality.

 

[kerrys30]

for the price of the player every buyer should receive a red hotline button.  any problem...hit the button and should be guaranteed a service rep at your door within the hour.  And by service rep I am thinking along the lines of the Carlsberg adverts. 

 

[spkrs01]

Ordered the case from Aesopica last week and received it already. Extremely happy with the quality.

 
 
Congrats....Very nice indeed!! 

 

[spkrs01]

...

 

[LouisArmstrong]

Despite iRiver's poor service, there is no doubt that AK380Cu is the best DAP to date. 

 

[jmills8]

Despite iRiver's poor service, there is no doubt that AK380Cu is the best DAP to date. 

And best LOOKING !

 

[LouisArmstrong]

And best LOOKING !

Yes. That too.

 

[Jazzi]

  Despite iRiver's poor service, there is no doubt that AK380Cu is the best DAP to date. 

Apparently everyone doesn't receive the same level of service. My recent experience was very positive and handled quickly.  Sent the receipt to Jimmy Moon, the unit to their repair center, and received it back in about a week.  I was very impressed.