[Chan007]

Don't think so, are there any AK reps here and if not does anyone know a reliable way to contact they're support? I'm so pissed right now

 

[warrior1975]

There was a number posted in the AK240 threads while back. Also, another member here recently found it. Hopefully he can help.

 

[DrSheep]

PM if you need the AK contact for service in the US.

 

[Chan007]

yes I did a settings reset but it wouldn't do anything, now I confirm it plays 3.5 when out of the amp's 3.5, but as soon as I switch off the amp and use the DAP the BAL indicator instantly returns and does not go away

 
did you find a fix? Just contacted Jimmy Moon from AK and waiting for a response....

 

[prismstorm]

  Maybe this could solve your problem; try to install the older firmware and re-install the new firmware again, I hope you get it working correctly.

 

  The problem is that you can't flash the firmware to an older version without sending it back to AK, since the update is automatic.

I do not know of a way of doing this, since you can't 'flash' operation system / ROMs like Android with the AK, and everything is kind of arbitrary and OTA, I don't want to send it back just yet since it seems I'm not the only one affected. 
 

  Mine is also stuck in bal mode! what the hell!?!
 
How do I fix it

 

  seriously, it was fine yesteday, all of a sudden start it up and it's stuck in bal!
 
reformated it and it's still stuck, 

   
did you find a fix? Just contacted Jimmy Moon from AK and waiting for a response....

Hey Chan007, you are not alone, I did a 'Reset Data' twice and everytime it rebooted the 'BAL' indicator (sandwiched by the zig zag lines) came back and stayed there forever, regardless of how many times I plug and unplug into both ports. The 3.5mm of the AK380 amp works though, after the amp is turned on if I plug single ended iems into the amp's output, the 'BAL' indicator disappears just like it should, and it plays fine. But once the amp is switched off, the 'BAL' instantly comes back and never goes away, I will now shoot Alex An a message. Gavin is also affected .... I find the coincidence of the timing (3 confirmed problems within the span of one day) chilling, but I have NO explanation as to why this problem only surfaced after several weeks into firmware 1.24. 
 
Yes I know it's not a 'big' problem for many users that exclusively use balanced, but this thing costed a fortune and to deny me the right of using 3.5mm is unacceptable. 

 

[prismstorm]

I just shot some iriver staff a message by email and Facebook, @Chan007 you also already messaged Jimmy Moon from iriver? 
 
Is this a confirmed software-related problem and I don't have to worry that it is actually a hardware defect and I have to send it in> 

 

[warrior1975]

That's a huge problem. Odd how it happened to both of you. That's why I thought software update.

 

[Chan007]

hopefully we here some news soon. It seems rather odd indeed that 3 of us reported this all within 24 hours.
 
I use mainly the 2.5mm balanced port so it's not a HUGE deal. but it is still pretty annoying. I don't have the ak380 amp so I cant use the se output at all

 

[raypin]

Mmm.....perhaps AK, in the next firmware update, can reinstate the Bal icon under settings. I experienced the same stuck Bal mode problem with my cu before. The problem was resolved with a simple restart. Also, I inserted different in-ears with 3.5 mm plug and I made sure that the plugs were spotlessly clean. It could be a contact problem.

 

[prismstorm]

  Mmm.....perhaps AK, in the next firmware update, can reinstate the Bal icon under settings. I experienced the same stuck Bal mode problem with my cu before. The problem was resolved with a simple restart. Also, I inserted different in-ears with 3.5 mm plug and I made sure that the plugs were spotlessly clean. It could be a contact problem.

How long ago were you stuck and were you on firmware 1.24? I restarted no less than 5 times and also clicked on 'Default Settings - Settings reset' twice now, I have also plugged in four 3.5mm iems, and a 2.5mm > 3.5mm converter jack, my 380 is still stuck on 'BAL' perpetually. I have 'blown' some wind into the port to get dust away, and the 3.5mm port works for optical out so it should be a contact issue or dirt problem after all. Still waiting for iriver's response ... lucky for you to have resolved it without having to send it in or via some firmware change 

 

[warrior1975]

It's been a while, but isn't there a factory reset option? I don't believe resetting settings to default is the same, but I don't remember on my AK models.

 

[prismstorm]

It's been a while, but isn't there a factory reset option? I don't believe resetting settings to default is the same, but I don't remember on my AK models.

factory reset erases all data and settings, I believe all songs in internal memory will be wiped, I'm not going through the trouble of having to put back all my music into the thing if this happens to be just a firmware glitch that can fixed by OTA

 

[raypin]

factory reset erases all data and settings, I believe all songs in internal memory will be wiped, I'm not going through the trouble of having to put back all my music into the thing if this happens to be just a firmware glitch that can fixed by OTA

How long ago were you stuck and were you on firmware 1.24? I restarted no less than 5 times and also clicked on 'Default Settings - Settings reset' twice now, I have also plugged in four 3.5mm iems, and a 2.5mm > 3.5mm converter jack, my 380 is still stuck on 'BAL' perpetually. I have 'blown' some wind into the port to get dust away, and the 3.5mm port works for optical out so it should be a contact issue or dirt problem after all. Still waiting for iriver's response ... lucky for you to have resolved it without having to send it in or via some firmware change 

Mmm....it happened just once, under firmware 1.24. Hopefully, iRiver resolves this issue for you. I understand your frustration.

 

[musicday]

It is official. AK380 Cu is the best DAP ever made. It is astounding how iRiver can design products so similar in everything yet one is significantly better than the other (i.e. Cu over the original 380). Kudos, iRiver.

Wait until the next it will be released, and then i will see tears ( but not of joy ).

 

[LouisArmstrong]

Wait until the next it will be released, and then i will see tears ( but not of joy ).

Will trade for the new toy if it really bests AK380Cu. So far none can. AK380 Cu is simply the best. The best of the best of the best.