OK, so back for another update on this process.
I am getting impatient at this point. I think ACS needs to work on some things at the moment. First off I am in my 5th week of waiting. The thing that annoys me is that ACS does nothing to inform the consumer on the delays in their process.
I have spoken to ACS a total of 4 times since I places my order. 1st time to see the process. The second time 3 weeks in to say, hey guys, I haven't reciecved a call from you. the third time was on Friday, and then once today. Every single time the person has been nice, but has not done anything to help me.
3 weeks ago, I was told that I should have my product the week of the 13th. The week of the 13th came and went with no call and no update from ACS. This is a custom product so I figured, I would give it to the week of the 20th. So the week of the 20th comes and goes, and there is no call. So I call them, and they said, oh you should be in this shipment, I will open this and call you to give you final confirmation.
Today, around 3PM, I figured I would call them to see what is going on. I get on the phone with the lady there and she tells me my shipment never came in. So I ask her when does she think the shipment will come in. Her answer, I am not sure sir. When I asked her, why it wasn't in the shipment, her answer, not sure sir. She is supposed to get back to me tomorrow with some form of answer for me, but I will bet anything I will not hear anything back from her.
The frustrating thing is that I am 5 weeks out from my fittings and they cannot even tell me when they think they are going to have it for me. Seeing that I am already 2 weeks past their deadline, you figured they would be able to reach out to me with some form of updates. Am I being impatient here? I mean, by the time I get it, it will be at least 6 weeks.
This is a custom product that is not really "cheap". I would just like an e-mail at the very least saying, for x, y or z reason your shipment has been delayed. I bet they won't even offer me rushed shipping for my inconvience. I do customer service for a living, and I have to say being nice does not mean good customer service.
If I was at the company I would have done the following:
- Call the office doing this and put a special watch on the product
- Make sure the products shipping went according to plan, if not get this shipped in an earlier batch since the client is already waiting for 5 weeks
- Contacted the user to give a status
- Offered free rush shipping to the client
Maybe I am asking too much with all of the outsourced client service. In all honesty, Client Service is really going down the toilet and people take an english speaking voice as good client service.
I just hope I don't have any fit issues with this product, or I will wait another 6 weeks for just a fix. If you are planning on getting these done, just be prepared for a much longer then expected wait.