I agree that refit process can be hard to swallow at times. so whether you wish to send us a print to kick off the refit process or go with the universal fit, let us know when you have made the decision. Refer to a couple of replies above, there is a gentleman with W500 universal and it is...

It is also worth noting that it is Saturday night here in Singapore, it is probably outside business hour for NA to get back to you. We take our customer feedback seriously and that is why I am here to discuss with you on your CIEM experience. If you have futher questions, feel free to PM me or...

What you are describing here could apply to any CIEM maker as refit is bound to happen to a certain percentage of customs. There is absolutely no intention for us to build your IEM into a poor fit. If you are not mentally prepared for the possibility of refit and unwilling to go through the...

Hi Colin, your situation is being looked into, we hope it will be resolved shortly. We actually agree with you. After much reflection we came to the realization that the crowdfunding platform are fundamentally risk mitigation for businesses and transfer risks such as developmental risk, delay...

@all V1.1.6 firmware is ready for update, it mainly solves the bug with volume control on MFI certified earphone remotes. Now all 3 buttons should work seamlessly. We are working towards with compatibility with Android remotes, do check back for updates. If you have trouble downloading the...

do pm me your details

Hi @all, there is a new firmware 2.2.2 with minor bug fixes and 25% increment on gain. It should provide good power even for the more demanding iems. do share if you need more power on it. Thanks for the suggestion on the EQ, we are candidly working on that. Do email support@aaw.me if you...

Seems like a loose connection issue, do contact support@aaw.me to get it resolved. development of a new app with EQ and custom gain setting is underway

Actually the logic behind that choice is simple. Though the max rating of the hardware on Capri is significantly higher than standard iPhone, but it can be configured either from 0 to 100% through its firmware. As we know that iOS has a fixed steps of volume adjustments, if we put Capri to its...

the captured cable was a requirement from apple on Lam enabled devices. Though in the latest spec sheet from apple where they opened the possibility of adding detachable cable, it cannot be USB but a proprietary connector. So whether to implement that is debatable at the moment.

Type C will go into mp some time in October, from what I learnt from engineering. The major function has been done weeks ago but the wide range of charging voltage on type c is a challenge.

Accessport has a different dac inside and structure is different too, it by right already has a much lower hissing than Capri, only detectable by high sensitivity iem. We are also quite confident that we can further lower it by altering firmware settings.

we are sorry that the cable didn't not arrive in time for your trip, but our shipping policy is flat across the board for the ig campaign, registered mail with tracking info. if you needed upgrade to ems or fedex, and informed our staff, i am sure they will be more than happy to comply. Of...

hi guys, this is Grace from AAW. We have received numerous report that on low impedance and high sensitivity iems, capri produces a noticeable hissing. Unfortunately, even we tried, it is an issue that software isn't able to fix. however, we have developed a hardware fix on the amp circuitry...