@antdroid Only the manufacturer can answer that question....

@Th3Drizzl3 The problem has been that the manufacturer didn't ship when they said they would....

The information in my post, above overrides all and any other information you have been given. If anyone in CS is unaware that what I have written is the most up-to-date info, please advise them to email Elyssa who will confirm it.

Hopefully, this will answer your queries: 1) Can you just send me the band without me returning anything to you? -Yes! We can either do an exchange for you or we can send the band alone, at no cost, directly to you. Just let us know that this is what you prefer. 2) Can I get a complete...

Please email me @Humblepie : Helen@adorama.com. Customers sending me emails are being assisted!

They are in now!

All the replacements are sitting in the Adorama warehouse, so yes, you'd need to ship it back. Please email me: Helen@adorama.com with your order # so I can get an ERL sent to you

I'm so sorry - I've been out sick for a week and have just seen that communication between departments was not as smooth as I might have expected during my absence. The manufacturer has claimed full responsibility, and we have more than enough spare headbands to replace those which are incorrect.

Please accept my apologies for any confusion or inconvenience caused - can you email me: Helen@adorama.com with your order number and I'll be delighted to see what I may be able to do to help Btw Adorama IS an authorised AKG dealer: http://www.adorama.com/catalog.tpl?op=brands Helen Oster...

We do have a very tight ID verification system people LOVE cameras!

  I was sorry to read that this was your experience but am unable to identify your order without additional information; if you could please email me directly: Helen@adorama.com, I will be able to give this my immediate attention.   Please accept my apologies for the disappointment caused...

Yes, the ones we carry ARE the new ones.   You are always welcome to email me directly any time you need advice or after-sales support withy any order from Adorama: Helen@adorama.com   Helen Oster Adorama Camera Customer Service Ambassador

Hi Vince   I'm glad I was able to reassure you, and please don't hesitate to email me if I can ever help with anything in the future: HelenO@adorama.com   BTW The most reliable feedback site by far for purchases from the US is www.resellerratings.com. You'll see that Adorama is at a...

Quote: Thanks SO much for the great feedback!   ☺- but I'm only ever an email away for advice or after-sales support with any order from Adorama! HelenO@adorama.com    

Hi Vince   I was concerned to read your posting and would like to assure you that we would never knowingly sell fake equipment.   I'm not familiar with the review you are referring to but if you'd like to email a link to me at HelenO@adorama.com I can certainly look into it.   If you...