I don’t see an issue with the tone, just a concerned customer who is apparently not completely satisfied with his purchase. Which is not per se a ZMF fault, but an expectations thing. Most of us are expecting to flawless finishes when we purchase something for thousands of dollars. Which is apparently not possible with some woods and woodworking techniques.
As much as I am in love with my own stabilised AC unit, both looks and sound-wise I was surprised about the amount of finish irregularities like small dents on one of the cups, since before making the purchase I spoke with few other stabilised owners and they could report only 1-2 small irregularities. So guess I was just “unlucky” in that regard while getting one of the more unique and detailed looking stabilised units I ever saw.
Still after Zach explained their approach with stabilised woods I know what to expect now and maybe I will go for a none stab set on my next ZMF purchase if I want a smooth finish let’s say like on my Redheart Caldera.
I think it’s all about communicating and setting up the expectations, which ideally should happen before the purchase, not after. A small paragraph might not be enough. Pics and close ups of the potential finish on the product page in QC section should work better than any words.
Saying this I think Zach and Bevin are doing a fantastic job customer support-wise, just few thoughts from my end as from someone who works in luxury product design field.
As much as I am in love with my own stabilised AC unit, both looks and sound-wise I was surprised about the amount of finish irregularities like small dents on one of the cups, since before making the purchase I spoke with few other stabilised owners and they could report only 1-2 small irregularities. So guess I was just “unlucky” in that regard while getting one of the more unique and detailed looking stabilised units I ever saw.
Still after Zach explained their approach with stabilised woods I know what to expect now and maybe I will go for a none stab set on my next ZMF purchase if I want a smooth finish let’s say like on my Redheart Caldera.
I think it’s all about communicating and setting up the expectations, which ideally should happen before the purchase, not after. A small paragraph might not be enough. Pics and close ups of the potential finish on the product page in QC section should work better than any words.
Saying this I think Zach and Bevin are doing a fantastic job customer support-wise, just few thoughts from my end as from someone who works in luxury product design field.
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