[size=small]Hi Paul,[/size] [size=small] [/size]
[size=small] I tested it two days, bad news.[/size]
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[size=small] We have tested the D18 in China previously and we thought the transformer fits european standard. [/size]
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[size=small] Because of many capacitors in machine, by powering up, we will hear the transformer hum, but it should disappear in a shot time.(It didn't in my room)[/size]
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[size=small] Your case told me that, maybe we should upgrad the transformer from 220v to 230V or even higher.[/size]
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[size=small] I asked the the partner to send me 2 D18 for testing. Same result. And I asked two customers in Germany and Japan, they told me that, the transformer hum will disappear. This is not good, in this country works, the other country not. [/size]
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[size=small] I also changed the transformer with a normal one (usually for entry class), I can't hear any noise, but at the same time, the music has been pulled back.So this is not the solution.[/size]
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[size=small] I have discussed with Yulong today, they should upgrad the transformer or build filter in it. And send me the sample,which I can test them not only in China.[/size]
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[size=small] I will not recommend you to buy any stable power supply. The problem is from our machine, so we have to solve the problem.[/size]
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[size=small] Sorry for the inconvenience. I will refund you the money. (I don't think sending you another D18 will solve the problem)[/size]
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[size=small] Please also tell me how much did the pacel cost you. I will also refund you the postage.[/size]
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[size=small] I will try to fix this problem as soon as possible.[/size]
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[size=small] Best,[/size]