rawrster
Headphoneus Supremus
- Joined
- Oct 22, 2008
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Have you tried contacting Mike Dias or ceetee? I've had good dealing with Mike in the past. I've had nothing but good experiences with UE and pretty surprised about this.
good luck last time I saw him he was taking Jude's impressions for the prestige and I don't think Judes had any complaints
I fear this too that's why I posted so other members could weight there options.
Have you tried contacting Mike Dias or ceetee? I've had good dealing with Mike in the past. I've had nothing but good experiences with UE and pretty surprised about this.
Well, this is a risk with ciems that most people take into consideration. I recently commented about this very thing and why some people prefer universals http://www.head-fi.org/t/684787/noble-audio-the-wizard-returns/5580#post_10906717
I think you misunderstood I was responding to the fact that they are owned by logictech now, not the fit problems. Would I wish I got them fitted right the first time yup but have to make do now.
Well, that's quite the bad experience - you should have gone for that Noble 6and they have top-notch customer service.![]()
UERM over Noble 6 any day
The OP has to think about us folks who communicated with UE across the pacific via e-mail. A few unattended phone calls and he was panicking.
no I haven't do you have their profile link? Though I don't know what to say the problems I had with them have to do with the service I recieved at their irvine office.
I think you misunderstood I was responding to the fact that they are owned by logictech now, not the fit problems. Would I wish I got them fitted right the first time yup but have to make do now.
On that subject I am still getting fit problems can someone tell me if the following will go away:
I still feel this painful pressure at the base of my inner ear in the cannal right before the eardrum on both ears, the right one more than the left. Also on my right ear it feels as though the UERMs are resting on my eardrum which doesn't let me move to much as they hit the eardrum everytime I make a quick movement.
this is what I sent to UE.
You knew about the custom N6s, so it'a partially your fault - just kiddingbut Brannan probably could have taken your impressions himself. And he doesn't need to work on his service only on his triceps as it's lacking a bit compared to his biceps.
I've had a chance to meet Mike and rest of the crew at a meet. Very customer oriented, and it's hard to imagine UE's CS would be so bad. Really haven't run into a post regarding such issues until yours, but JH, there is a thread with too many posts regarding their service.
Regarding the fit, Jude has recently posted a video of their new technology using computer software and 3D printing which is suppose to produce more accurate fit to reduce re-fit issues.
UERM over Noble 6 any day
The OP has to think about us folks who communicated with UE across the pacific via e-mail. A few unattended phone calls and he was panicking.
Nah, I understood you. My comment was in regard to ri_toast's post about the fit being the big fear and you saying you have the same fear. Otherwise, I get your point about the bad customer service. The rest of your issues - the fit issues, are something that could have happened with any other company or audiologist but I'm sure they will be fixed sooner or later, so the actual problem seems to be the bad communication on the side of UE as the rest is just the risk of getting a ciem and not really regarding only UE.
No it's not going to go away, the tip is no where near your ear drum, look up a picture of the cross section of an ear, look at the shape of the ciem. All it is doing is pushing on a part of your ear canal which is more sensitive, it becomes less sensitive after a while but still hurts and gets ichy after extended sessions ~3-4 hours. There where problems with my silicon ciems unrelated to the fit (different brand), claimed the warranty about 10 months later, but got a worst fit, gave up and got a pair of universals using shure foam tips now.
Problem could have been solved with shorter tips, but unless you get THE perfect fit, universal foam tips are going to be more comfortable. The softer silicon was bad enough, I won't spend $1000++ and play the dice that the piece of HARD plastic with a even tighter tolerance perfect fit.
Hi. I'm Mike, the sales director for UE. I'm sorry that your experience has been less than VIP as that is certainly not how we operate. I'm sure that by looking around on the forums you'll agree. Please contact me directly with your full name, not your handle, so we can get this resolved for you.
I think you may have forgotten to mention that we are in the process of remodeling and of moving offices and that the impressions you came down for were offered as a courtesy free service with a licensed audiologist.