[superduperme]

He's gone missing I suppose? Not replying to my emails at all. Where are you Craig?

 

[mellowbob]

Ordered a cable and cc was charged over a week ago...order still shows processing? What's going on?

 

[NorthernAvengeR]

Not responding again and my Paypal payment is past the resolution date. Ugh.

 

[Python002]

been 2mths plus even since i send my twag v2 for repair. can u please check ur mail ?

Same here. I think going on 3 months since I sent mine for repair. I got you beat.

 

[feverfive]

Soooo has Craig responded at all over the last couple of days?  I was thinking of placing a new order w/ him, but this thread makes me beyond wary.

 

[Python002]

Quote:

Soooo has Craig responded at all over the last couple of days?  I was thinking of placing a new order w/ him, but this thread makes me beyond wary.

Nope.

 

[azynneo]

Quote:

Soooo has Craig responded at all over the last couple of days?  I was thinking of placing a new order w/ him, but this thread makes me beyond wary.

Worst customer service I've ever had, opened up a dispute and he didn't even care about it, he's gonna wait til march 4th to give me my money back when paypal demands it.

 

[xokokx]

Soooo has Craig responded at all over the last couple of days?  I was thinking of placing a new order w/ him, but this thread makes me beyond wary.

Not yet

 

[Python002]

Lets keep this thread going. Are these people still in business?

 

[SACD-Man]

Yes we are....

Sorry for the delays. I will send your request to mike and he will handle it ASAP....

In fact, if you don't get a tracking number by tomorrow, email him at custserv@whiplashaudio.com. He is handling your repair.

Craig

 

[Python002]

Yes we are....

Sorry for the delays. I will send your request to mike and he will handle it ASAP....

In fact, if you don't get a tracking number by tomorrow, email him at custserv@whiplashaudio.com. He is handling your repair.

Craig

Ok thanks

 

[azynneo]

Craig,
 
Why would you lie about shipping the cable? Said you shipped it last monday but it's still not here, and after you said that you never provided a tracking number, you never answered the question asking if it was built correctly, and also I already opened a dispute "

Whiplash Audio

PP-002-207-392-112

Non-receipt Claim

-$523.00 USD

2/15/2013

Awaiting other party's response"

 

[azynneo]

10 days, still not even a response from the dispute. Interesting.

 

[goohsm]

Craig,
 
Could you please check my order as well?
I sent my TWag for repair and ordered TWcu 8 conductor(er4 version)
I sent my TWag and made the payment for the TWcu last December
I had no idea it would take this long

 

[NorthernAvengeR]

I'd rather you tell me upfront if you're having problems with fulfilling orders rather than leading me on for months...