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Originally Posted by UglyJoe /img/forum/go_quote.gif
tomb, I just have to disagree with you here. I like you a lot, but your dead wrong (well, except about the spurious accusation that JG and Todd shipped these F1 cans knowingly and without letting their customers know - I can't imagine that they would do that, and accusing them of it is... just... wrong... can't think of a strong enough way to put that). Everyone is under the assumption that Grado is doing us a "favor" with this can. And to some extent, they are. I think it's a great concept, and I love that the JG has designed a can that is both a Grado yet a departure from their normal lineup (according to all the impressions I've read). But the people who ordered these PAYED FOR THEM. This is a business/customer issue, not a "bite the hand that feeds you" issue. People paid for a product. They haven't gotten what they paid for. Mistake or not, it IS a QC issue. It doesn't mean the rest of the can hasn't been very meticulously built, but it certainly doesn't set a good precedent.
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I like you too, Joe - and most of your posts in the last several pages I agree with - in principle. The trouble is the damaging speculation that all of this causes without any real facts except the mistake itself.
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| I think the real mistake Grado/Todd made here was the initially stating that they would be shipped in mid-June. I don't see why they would have had to have say 250 cans on hand before announcing the HF-2, but they bottled themselves into a timeframe that they simply couldn't meet by saying they'd be finished in mid June. A lot of buyers purchased the cans with that date in mind, and when you don't meet that date, there are going to be people unhappy with you for missing the date. This leads to a natural inclination to get the phone out there as fast as possible, and leads to issues like the ones that are happening now. Everyone here had the best intentions. Grado and Todd wanted to make a headphone that was exclusive, collectible, and sounded exceptional for it's pricepoint - and further they wanted to support head-fi with this product. Those of us who have ordered this headphone were willing to pay a substantial amount of money for a headphone that was exclusive, collectible, and sounds great (like a top tier can, according to many who have spent a lot of time with it) - and further support the community. The process hasn't gone off as well as it should have, and that is unfortunate. But getting to the very core of this is still the issue of an expensive product that has been paid for and received by many in a condition less than what they were told they were getting when they paid for that product. |
I'm sorry, Joe, but this is pure conjecture and my overall point is that it's better left unsaid. What does it serve to conjecture about the "if's" and "how's" of a mistake that occurred? None of us know until we hear from Todd or Grado. The rest is just guesswork - but it's guesswork on on open forum about a couple of supportive vendors who are obviously not here to defend themselves. Further, it opens the discussion up to every Tom, Dick, and Harry-Lurker who want to chime in with some opinion about "Grado did this ..." or "Grado did that ...". I see no productive result from this. In fact, I disagree with a couple of recent posts that suggest to move on. The damage has already been done and is being done - endless speculation about a mfr's means and methods and how this or that might've happened when none of us really have a clue.
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| I'm sure that Grado/Todd will make this right for people. When they do then we can all talk about how great their response to issues with a product is... and I totally expect it to be. But basically saying that moderators should censor people who have spent $400+ on a headphone because they don't want to offend the party who shipped a below-expected-quality product is wrong. |
I disagree. $400 is a lot to spend on a headphone, no doubt. But it's totally wrong to post several pages of idle speculation and accusation with literally no facts except that the mistake has taken place. I'm sitting here reading this cringing at any other vendor who has the horrible misfortune to make a mistake on a holiday weekend and not be around to defend themselves. Imagine coming back on a Monday and seeing pages and pages of people trashing your company in public after what you thought was a good contribution to the community.
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| EDIT: Now if the mods want to censor guineatroll then by all means, have at it. |
I wouldn't single any particular individual out. Mods can delete all my posts as far as I care. The point is, there are some other very experienced individuals who've also used this as an excuse to bash Grado. Leave it to another thread or start one on your own. It doesn't belong here.
P.S. I posted early this morning and was going to leave it at that. It's just that when I saw someone actually accuse Grado of knowing about this mistake and then sending the phones out anyway (not you, Joe!) ... well, that's just over the line, period.
