Sonywalkmanuser
Headphoneus Supremus
Just to confirm that you have reported to Sony that your Walkman was faulty within 7 days of delivery?That’s the one I initially used and that’s the useless one that gave me answer like:
1. “Your repair will be completed from 11/5 onwards”.
2. “Do check your unit when doing collection”
And FYI, they are from the same service Outsourced that Sony Singapore used, they are not Sony corporate.
If that’s the case they should have offered you a direct exchange and not repair:
https://store.sony.com.sg/pages/term-conditions/?locale=en
Questions about Returns & Refunds
Q. Can I exchange/ return my order?
A. Exchange/ return is only available for products that are deemed to be incorrect or damaged in transit. An incorrect product means the item delivered is not what you ordered (i.e. the model or colour is different from what is indicated on the order confirmation or there are missing items or parts inside the packaging). A damaged in transit product means the item delivered is faulty out of the box (ie: damaged before you received it).
For exchange/ return to be done, items must fulfil the below requirements.
Kindly note that shipping and handling fee are non-refundable unless a replacement item is shipped out due to being damaged in transit, or faulty when opened at which Sony will assume the responsibility. Refunds and exchanges are based on the paid price on the original order.
- The exchange/ return request must be submitted through our online contact form under “Sony Store, Online Support” within 7 days from the day the product is delivered to you.
- The product must be purchased through Sony Store, Online.
- Proof of purchase through delivery order receipt and order number is required at the point of submitting the exchange/ return request.
- Product must be returned to Sony Store, Wisma Atria.
- Product must be returned in the original packaging, and should include any free gifts, warranties, manuals, and other accessories that came together with your item. Product may only be returned if unopened.
We regret to inform that any requests for return or refund due to a change of mind will not be accepted. We reserve the right to reject any return or refund requests that we deem invalid, unreasonable or unjustified at our sole discretion.
Q. What is the exchange/ return process?
A. If your exchange/ return request meets all the requirements above and you wish to proceed with the exchange/ return, please submit the request through our online contact form under “Sony Store, Online Support” within 7 days from the day the product is delivered to you.
Our product consultant will verify the return reason and contact you for a follow up on the arrangement of exchange/ return assessment.
We will conduct an evaluation within 7 days starting from the day we receive your returned item(s). If your exchange/ return is assessed to be valid, our product consultant will contact you for a follow up on the arrangement of exchange/ return. Refund will be initiated immediately upon a valid assessment by Sony.
Refundable amount will be credited to the Credit Card account used for the order payment. Processing lead time will be subject to respective banks’ internal processes.
If your return is assessed to not be valid, we will notify you and arrange the items to be collected at Sony Store, Wisma Atria. We reserve the right to reject any return or refund requests that we deem invalid, unreasonable or unjustified at our sole discretion.