Shure E500/E530 Cable Poll
Jul 27, 2007 at 10:52 PM Post #166 of 391
Quote:

Originally Posted by Dexter Morgan /img/forum/go_quote.gif
LOL, I guess I meant to say Matt. I could go back and correct my post, but as I'm going for infallibility in all my words and deeds, I humbly request that you legally change your name. That would be a whole new level of customer service...


Perfect. Thanks for the last minute chuckle as I leave for the weekend.
wink.gif


Cheers!
 
Jul 28, 2007 at 12:51 AM Post #167 of 391
Quote:

Originally Posted by Dexter Morgan /img/forum/go_quote.gif
I couldn't disagree more, Spyro. The goal of this thread (in my mind) was not to inquire about "corrective action steps" but to further investigate the nature of this problem. Investigations are tedious and painstaking... kinda like beating a dead horse. But the results are worth it. There has been valuable information and clarifications from Shure on every page up to and including this current page (rumor dispelled). Since this problem hasn't affected your 530 cables, and since you so disapprove of our process, why don't you go take a crap on another thread?



What the hell are you talking about? You don't think they have gone through an exhaustive list of trouble shooting long before this thread ever started??

If you want to help out, why don't you capture a test tube full of the vile filth that is deteriorating your cables and send it in to them for a lab analysis??

Thread crapping? Re-read the thread. Certain posters are making this a witch hunt on Shure. Get over it! 6 pages ago they explained the corrective action that was put in? If yours fail, you know exactly what will happen. Move on!!
 
Jul 28, 2007 at 2:09 AM Post #168 of 391
Dextor Morgan,
Perhaps you should re-read your earlier post again.
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Also, I again urge civility and respect on this thread, guys. I understand that passions are running high on all sides, but insulting and yelling at each other is counterproductive and only serves to derail any legitimate attempts to move forward with investigating/addressing this problem (see above).
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Jul 28, 2007 at 5:04 AM Post #169 of 391
Quote:

Originally Posted by flashbak /img/forum/go_quote.gif
Dextor Morgan,
Perhaps you should re-read your earlier post again.
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Also, I again urge civility and respect on this thread, guys. I understand that passions are running high on all sides, but insulting and yelling at each other is counterproductive and only serves to derail any legitimate attempts to move forward with investigating/addressing this problem (see above).
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Guilty as charged
redface.gif
. I meant it when I said that. But I'm only human like everyone else (so much for infallibility) - I felt insulted and I reacted emotionally. I still urge civility and respect as standards, though I don't always live up to them. I regret being so hostile to you Spyro, but I still stand by the content of my statements...

Quote:

Originally Posted by Spyro /img/forum/go_quote.gif
What the hell are you talking about? You don't think they have gone through an exhaustive list of trouble shooting long before this thread ever started?? If you want to help out, why don't you capture a test tube full of the vile filth that is deteriorating your cables and send it in to them for a lab analysis??


My goal was not to better inform Shure. Obviously they've got the numbers and research on their end. My goal was to increase consumer awareness (including my own!) on the extent of this problem, how its being dealt with on their end, and how we can better deal with it on our end. You state that the last 6 pages have been useless, but I'll direct your attention to 4 separate points of information that were discussed in those pages:

1) Protocol for replacement [ie. will replacements have the new cable? - yes, if you live in the USA, but this isn't guaranteed for customers overseas]

2) How to take the manufacture number on the plug and convert this into a date to see when your cable was made [first 3 digits = day of year, last digit = year]

3) How to identify whether or not your cable is old or new [answer unknown, but an absolutely valid question]

4) The replacement model cable looks identical to the older version. The newer version was not merely thickened but the compound was changed, contrary to a Head-Fi rumor.

For you to come on and say that we should be blasted for pursuing these points, to call the last 6 pages a waste, is thread crapping. You're essentially invalidating the thread and the honest efforts of its participants by declaring the discussion pointless. Let's review the definition and some examples, as defined by a random search on google:

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Thread Crapping

"Thread Crapping" occurs when a person comes into a thread and posts something contrary to the spirit/intent of the thread, often derailing the discussion or turning it into an argument.

For example, coming into a thread about "The Greatest Beatles Album" and posting "The Beatles were overrated" is a thread crap. Another example: In a thread titled "I love my new Apple Macintosh!", someone posting "PCs are better and cheaper" is a thread crap.

If you feel the need to turn a discussion into a debate, start a new thread instead.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

You come on here and basically say, "This is stupid" - what's the point in doing that? If the thread doesn't interest you, there are plenty of others out there. If you don't have something nice to say...

I did re-read the thread and will grant you that Shure has put up with a lot from several individuals to such an extent that "witch hunt" does come to mind. But despite this, there has been a relevant discussion going on and new information surfacing throughout. That's why I urged civility and respect. I didn't want Shure to say, "Screw it, we're done trying to answer questions because we don't have to put up with being assaulted like this." Ah, but they didn't, to their enormous credit.

I honestly believe that this thread (all 9 of its pages) have contributed more knowledge about this cable problem/solution to the public domain than was previously available.
 
Jul 29, 2007 at 2:57 PM Post #170 of 391
I have and love my E500's however in the last month I have had two cracks, one nearly a break now on both sides.. the left ear cracked first over the top of the ear and the boot also fell off this side.. the Right side is more of a problem, it cracked at the boot and the wires are splitting..

I use these 8-10hrs a day at work as I did with my E3c's, the E3's over two years were flawless.. This brings me to my dissapointment with this pair of headphones, sound so awesome but have broke down in such a short time.. I purchased these used and in great shape from a member of these boards and thus have no receipt. If I were to send these back to Shure would they replace them without receipt? Which brings me to issue no.2, I would probably end up with the same problem again over time, wouldnt I..

I was thinking of buying a better quality cable and attaching to the remaining cable just under the boot, would this be a workable option to extend the life of my headphones? I would secure the original wire under the boot to keep it as stable as possible and let the new wire do the bending..


Left Cable
epsn3243kv8.th.jpg


Right Cable
epsn3244ce2.th.jpg
 
Jul 29, 2007 at 3:17 PM Post #171 of 391
Quote:

Originally Posted by GravY /img/forum/go_quote.gif
I purchased these used and in great shape from a member of these boards and thus have no receipt. If I were to send these back to Shure would they replace them without receipt?


They did with mine under the same circumstances.

Quote:

Which brings me to issue no.2, I would probably end up with the same problem again over time, wouldnt I..


Well, I think that we are all hopeful that the new cable formulation will eliminate the problem.
 
Jul 29, 2007 at 4:22 PM Post #172 of 391
Quote:

Originally Posted by Febs /img/forum/go_quote.gif
They did with mine under the same circumstances.



Well, I think that we are all hopeful that the new cable formulation will eliminate the problem.




tnx, great..

I've got the form printed off already, going to try and make these last two more weeks and then send in.. im going to be off two weeks in aug.. I've heard the turn around is pretty quick, do you think they'd be back in two weeks?
 
Jul 30, 2007 at 1:13 AM Post #174 of 391
Quote:

Originally Posted by Dexter Morgan /img/forum/go_quote.gif
I've heard the turnaround is 2 weeks max. One guy who lives in California said he got his back in four days.


I'll cross my fingers that I get them back by the time work starts, that long on the line without my headphones would kill me..
 
Jul 30, 2007 at 3:22 PM Post #176 of 391
GravY: You can call (800) 516-2525 and explain your situation to someone in the service department. They may be able to work around your schedule.

apnk: Usually 8:00 A.M. - 5:00 P.M. Central time is best if you want to talk with someone on the phone, same number as above.

Dexter: I agree that this thread has been worthwhile. I'm annoyed and embarassed at the problems we've had, but we are not the type of company that leaves customers hanging. If a little internet headache is all it takes to help people out, I can handle that.

Thanks for adding to the productivity. Just so you know, I perceived your involvement as an attempt to gain resolution and not as an attack on Shure.
 
Jul 30, 2007 at 5:34 PM Post #178 of 391
Hi Sugarfried,

Whats your take for overseas ( Singapore ) buyers that bought their E500 from US and doesn't have the paperwork anymore?

1. What if their cables are broken? Will Shure ( Asia or US ) honor the 2
year-warranty if they have to go by the 4-digit code?
2. When I last checked, local distributors ( Singapore ) have refused to
accept E500 ( or any other Shures) w/o paperwork, should I send it direct
to Shure Asia in Hong Kong or Shure US?
3. Just for info, how much will owners have to fork out to have their E500
repaired if it is out of the warranty period?

Thanks.
 
Jul 30, 2007 at 10:40 PM Post #180 of 391
Quote:

Originally Posted by frescagod /img/forum/go_quote.gif
i voted that my cable was still good, but it broke about 12 hours after. can i change my vote?

stupid shoddy shure products. thank God for their warranty.



I wouldn't "label" the whole company because of a wire failure. Which, by the way, is being handled most graciously by Sugarfried and Shure. Mistakes happen and companies have to deal with them. It's how a problem is dealt with that truly distinguishes one company from another.

Shure has shown themselves to be a cut above the rest in their handling of this matter...


Ply
 

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