Quote:
Originally Posted by jersey_emt /img/forum/go_quote.gif
I just replaced my E2c's which developed the cable cracks with a set of E500's from a member here. I was planning on upgrading to the SE310's, but saw an E500 on sale here for not much more than what the SE310's would have cost, so I bit the bullet. Figured I'd eventually end up here anyway, might as well do it now
I was hoping that the problem I had with the E2c would not come up with the E500's, but it's not that big of a deal really. Hearing from a Shure employee that they will be replaced if it fails (and even suggesting that it would be replaced even if it is out of warranty -- I know they cannot directly say that but I've only heard good things about Shure's service and how they go out of the way to make people happy).
I've read through this entire thread and I have to say I'm a bit disappointed in the way a lot of people have complained and bashed Shure. No product is perfect, and Shure is fixing the problem by sending you a brand new set if even just the *cable* breaks. Seriously, what else do you want them to do?
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Being one of the pests who complained on this thread in the past, I figured I'd reply. Since the last time I posted on here, I've become less hostile about this issue. I've even messaged Sugarfried saying that I have come to terms with the fact that Shure's warranty will thoroughly cover this issue. So knowing that, I have settled down quite a bit. But again, the reasons I and others who got upset gave for being angry are very valid reasons. We're not talking about a 50-dollar pair of earphones that just happens to have a flaw and wouldn't be devastating to replace in the long run. We're talking about a serious investment in some cases. That alone should make one assume that the product wouldn't have to be sent back in for anything other than a particular, individual case (such as mine, where I got a replacement pair back that doesn't perform nearly as well as my previous pair, but that's another story). But there was one thing that probably irritated me the most, and that is this.
I know that the cable is going to break on me due to this issue because my first pair's cables were already starting to get hard even though I would wipe down my ears and cables before and after every time I listened to them. The idea that I will eventually have to pay extra money to send my earphones in and wait for a replacement when I already know that the pair I get back has a great chance of doing the exact same thing just kinda makes me step back and go, "What am I doing?" I'm a college student, but on top of that, I'm a perfectionist (not at
all a good thing) so in my mind, I'm already thinking to myself, "...So why did I do this?"
But then I listened to my E500 and I realized why. Let's face it: the E500 sounds amazing. That's why we got it, and it does what it's supposed to do, and that is deliver one of the best listening experiences possible. It's unfortunate that for so many people an issue like this should plague such an incredible product, but as long as Shure continues to give as much support as they are giving now, in the end, I think it'll be worth it.
(What? I write too much?... Naaah....)
