RedSky0
1000+ Head-Fier
- Joined
- Jan 8, 2008
- Posts
- 1,006
- Likes
- 19
It all comes down to the bottom line though. If a firm is willing to sell a product at $150 using a production line that creates 95% perfectly manufactured products and 5% which are either defective from the get-go or will deteriorate rapidly from normal, careful everyday use; or alternatively run a production line with 99% perfectly manufactured products, but where the going price they'd be willing to sell them for with the same profit margin would be $250, which would you rather buy? Even, if you take into account that some, say for the example $25 will be added on to the price of the good in terms of warranty return costs on average, raising the price of the first outcome to $175, there's still a big saving to be made.
Sure, it's inconvenient to have to send off your item, perhaps even pay for the shipping, then have to wait and get it back in a week maybe more, but on the whole the diminishing return value of an increasingly perfected production cycle is hardly worth it on average.
It's not like any consumer has these kinds of numbers on hand though, they are much more likely to cynically assume that whatever good they're buying has a reasonable (probably even exaggerated in their mindset) chance to fail and as such they'll probably be MORE likely to purchase the good from whatever company was selling it, if they are forced to go through customer service/warranty replacement and are happy with the process/outcome. Better the devil that you know, than the one you don't. Hell, they may even go on a forum and essentially promote the brand for them (as in this case) and both publicise the brand and promote a positive image for it.
Sure, it's inconvenient to have to send off your item, perhaps even pay for the shipping, then have to wait and get it back in a week maybe more, but on the whole the diminishing return value of an increasingly perfected production cycle is hardly worth it on average.
It's not like any consumer has these kinds of numbers on hand though, they are much more likely to cynically assume that whatever good they're buying has a reasonable (probably even exaggerated in their mindset) chance to fail and as such they'll probably be MORE likely to purchase the good from whatever company was selling it, if they are forced to go through customer service/warranty replacement and are happy with the process/outcome. Better the devil that you know, than the one you don't. Hell, they may even go on a forum and essentially promote the brand for them (as in this case) and both publicise the brand and promote a positive image for it.