tiagopinto
500+ Head-Fier
Hey all need advice. I've been loving these headphones but the headband separated recently. I want to send them in but Shure won't tell me whether or not they'll cover it under warranty, I mistakenly purchased them on Amazon, but from a third-party seller. They were new, 100% legit, etc. But I'm worried that if I spend $20 + time to send them in Shure is going to come back and ask for $180 just to replace the headband. Anyone with experience have input? Will Shure honor the warranty? And anyone else have this issue?
I had the exact same issue still under the warranty period, sent the cans to Shure (in the original packaging) and they sent me back a new pair in “my” original packaging. They didn’t seem refurbished or repaired. I believe a new pair. Still enjoying them a lot.
Mind you, I live in Portugal, bought them on Amazon.es (don’t know if directly or third party seller, I believe directly) contacted the distributor in Spain, sent them there, got them back... all good for now.
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