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Shanling UP5 - Our new flagship portable Bluetooth DAC/AMP
Sep 22, 2022 at 11:51 AM Post #857 of 975
Recently, after turning my UP5 on and connecting to an iPhone there are two audible fast-beeps about every 60 seconds which continues for about 5-10 minutes and then stops. This happens regardless of how fully charged the battery is. It only occurs when music is playing. Firmware version 1.6.3 Any ideas?
2.5mm balance out. With EQ on or off,
 
Sep 22, 2022 at 2:42 PM Post #858 of 975
tjm6983 said:
Recently, after turning my UP5 on and connecting to an iPhone there are two audible fast-beeps about every 60 seconds which continues for about 5-10 minutes and then stops. This happens regardless of how fully charged the battery is. It only occurs when music is playing. Firmware version 1.6.3 Any ideas?
2.5mm balance out. With EQ on or off,
Click to expand...

Has anything changed on the phone, an update perhaps ?

Can you connect to an Android device to try and isolate the cause to the phone or the UP5 ?
 
Sep 28, 2022 at 10:32 AM Post #860 of 975
tjm6983 said:
Recently, after turning my UP5 on and connecting to an iPhone there are two audible fast-beeps about every 60 seconds which continues for about 5-10 minutes and then stops. This happens regardless of how fully charged the battery is. It only occurs when music is playing. Firmware version 1.6.3 Any ideas?
2.5mm balance out. With EQ on or off,
Click to expand...
No beeps when using M8 as source and if I disconnect from M8 and connect to iPhone, no beeps. Surely someone at Shanling has some idea what would cause the UP5 to generate 2 fast-beeps for any reason?

Also, the beeps also occur on the iPhone connection when no music is playing, so it's not related to the source app.
 
Sep 29, 2022 at 4:00 AM Post #861 of 975
tjm6983 said:
No beeps when using M8 as source and if I disconnect from M8 and connect to iPhone, no beeps. Surely someone at Shanling has some idea what would cause the UP5 to generate 2 fast-beeps for any reason?

Also, the beeps also occur on the iPhone connection when no music is playing, so it's not related to the source app.
Click to expand...
Nothing like that shows with our iPhones and software team not sure what would it be.

Please what exact iphone and iOS version are you using?
 
Shanling Have any question about our players? Just PM me or send me email. Stay updated on Shanling at their sponsor profile on Head-Fi.
 
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Sep 29, 2022 at 8:38 PM Post #864 of 975
Shanling Have any question about our players? Just PM me or send me email. Stay updated on Shanling at their sponsor profile on Head-Fi.
 
https://www.facebook.com/Shanling-Audio-603230783166845/ https://twitter.com/ShanlingAudio https://www.instagram.com/shanlingaudio/ http://en.shanling.com/ frankie@shanling.com
Sep 30, 2022 at 4:24 AM Post #865 of 975
Shanling said:
Can you remind me please what exact issue you talking about?
Click to expand...
The quiet mic issue was discussed earlier in this thread. Since then there were no updates about whether it's been fixed or not:
JAFHIFI90 said:
the mic in it is very bad, hardly anyone can hear me.
Click to expand...
Apparently, this is not something that happened to one person, but a common occurrence in all the UP5. In addition, all YouTube reviewers who tested the microphone noted that it was extremely quiet for phone calls. Here is an example (at 7:13):
 
Last edited:
Oct 7, 2022 at 8:37 PM Post #866 of 975
Alex May said:
The quiet mic issue was discussed earlier in this thread. Since then there were no updates about whether it's been fixed or not:

Apparently, this is not something that happened to one person, but a common occurrence in all the UP5. In addition, all YouTube reviewers who tested the microphone noted that it was extremely quiet for phone calls. Here is an example (at 7:13):
Click to expand...

There was no adjustment for this.
 
Shanling Have any question about our players? Just PM me or send me email. Stay updated on Shanling at their sponsor profile on Head-Fi.
 
https://www.facebook.com/Shanling-Audio-603230783166845/ https://twitter.com/ShanlingAudio https://www.instagram.com/shanlingaudio/ http://en.shanling.com/ frankie@shanling.com
Oct 12, 2022 at 2:21 PM Post #867 of 975
tjm6983 said:
Recently, after turning my UP5 on and connecting to an iPhone there are two audible fast-beeps about every 60 seconds which continues for about 5-10 minutes and then stops. This happens regardless of how fully charged the battery is. It only occurs when music is playing. Firmware version 1.6.3 Any ideas?
2.5mm balance out. With EQ on or off,
Click to expand...
I've narrowed this down to the exact scenario and is repeatable:

- 2 Bluetooth connections to the UP5 at start up, iPhone and Apple watch

- Walk away from the Apple watch far enough such that it disconnects

- Intermittent beeping starts immediately and lasts approximately 10 minutes
 
Nov 9, 2022 at 7:47 PM Post #868 of 975
Two questions:

1. Has anyone been able to get the UP5 to work directly connected via lightning to an IOS device? I read it worked with the FiiO LT-LT1 cable, but it hasn't worked for me. Yes, I set "Charge" to Off.

2. Is there any documentation on the menu settings? Some are obvious, but not all.
 
Nov 9, 2022 at 8:52 PM Post #869 of 975
MarkF786 said:
Two questions:

1. Has anyone been able to get the UP5 to work directly connected via lightning to an IOS device? I read it worked with the FiiO LT-LT1 cable, but it hasn't worked for me. Yes, I set "Charge" to Off.

2. Is there any documentation on the menu settings? Some are obvious, but not all.
Click to expand...

1. Using our L3 cable, UP5 set to UAC 2.0 and charging Off, ti works with our iPhones.

2. Please which section would you like to learn more about? Filters? Car mode?
 
Shanling Have any question about our players? Just PM me or send me email. Stay updated on Shanling at their sponsor profile on Head-Fi.
 
https://www.facebook.com/Shanling-Audio-603230783166845/ https://twitter.com/ShanlingAudio https://www.instagram.com/shanlingaudio/ http://en.shanling.com/ frankie@shanling.com
Nov 9, 2022 at 10:06 PM Post #870 of 975
MarkF786 said:
Two questions:

1. Has anyone been able to get the UP5 to work directly connected via lightning to an IOS device? I read it worked with the FiiO LT-LT1 cable, but it hasn't worked for me. Yes, I set "Charge" to Off.

2. Is there any documentation on the menu settings? Some are obvious, but not all.
Click to expand...

I just tried mine with my iPhone X.

It worked fine with an iFi Lightning to USB-C cable with charging on or off. This cable comes with Go Bar and Gryphon and seems to manage power transfer without issue. I am not sure if you can buy the cable separately but I tried it as a matter of interest.

It also worked fine with a ddhifi TC28i Lightning to USB-C adapter and any of several generic USB-C cables that I tried, also fine with charging on or off. I don't believe the adapter supports power transfer so it probably isn't actually charging the UP5 anyway. I have used this adapter with many different DACs connected to iPhone and it has never failed to work perfectly.

That was with the UP5 set to UAC 2.0, I didn't bother changing it to see if 1.0 made any difference.
 
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