[504246]

When I contacted my local dealer, I noticed that he no longer offered the Shanling UP5 for sale, mentioning "Product permanently discontinued".
When I asked him why, he replied: "We have withdrawn it from sale because the manufacturer no longer distributes it."
Is it true ?

 

[YanaMJ]

It seems to be true...my dealer in France says the same...or you are in France too...

 

[504246]

Thanks!
I'm in France too. I bought it from Audiophonics, and you?

 

[rlw6534]

When I contacted my local dealer, I noticed that he no longer offered the Shanling UP5 for sale, mentioning "Product permanently discontinued".
When I asked him why, he replied: "We have withdrawn it from sale because the manufacturer no longer distributes it."
Is it true ?

That doesn't make sense as it was only released a few months ago...

 

[504246]

I agree, that's why I'm asking the question here, hoping for an answer from @Shanling .

 

[YanaMJ]

Thanks!
I'm in France too. I bought it from Audiophonics, and you?

Same

 

[YanaMJ]

I agree, that's why I'm asking the question here, hoping for an answer from @Shanling .

The UP5 is till on shanling website. I think this is Audiophonics who decide to stop selling it. Period. Hope we won't have any problem with the guarantee

 

[504246]

I hope too. I'll send mine back to after-sales service. I'm just worried that they'll respond to me that they won't reproduce the issues I reported, even if they exist, and charge me 30€ processing fees.

 

[YanaMJ]

I hope too. I'll send mine back to after-sales service. I'm just worried that they'll respond to me that they won't reproduce the issues I reported, even if they exist, and charge me 30€ processing fees.

I had a problem with a Xduoo TA-20 bought from them and I was afraid of these fees too

 

[JAFHIFI90]

Hello all
I have a problem with the UP5 that bothered me, I don't know if any of you have tried it, the sound alerts when the battery is low are annoying and frequent, can I mute these alerts!
Or Shanling can notice this problem and fix it in a new update?

Away from this problem, I have a btr5 and now a UP5 and I find that the UP5 is better in sound and battery life

 

[504246]

The same here, a beep every 30 seconds when UP5 battery goes down to 20%. This has already been pointed out in the previous pages. The latest firmware (V1.6.2) should correct the problem, but I have not checked it, I returned my UP5 because it had some volume issues with significant variations volume on the 4.4 balanced output. Violent.

 

[BenF]

It's not totally unreasonable to discontinue UP5 - way too many problems were reported here and on Aliexpress.
Sometimes people leave a 5-star feedback, only to return the product later:

There is a reputable store selling UP5 for 150$ - 20$ below 11.11 pricing.
https://www.aliexpress.com/item/1005002828586636.html
Does anyone feel brave? I don't...
All 3 Bluetooth adapters (UP2/UP4/UP5) are plagued by firmware and application issues.
My UP2 used to work perfectly, and now it's unusable - even after reverting to older firmware.
Not sure I will ever take a chance on Shanling again. All my FIIOs (BTR3/BTR3K/BTR5) work perfectly - why risk it with Shanling?

 

[holsen]

It's not totally unreasonable to discontinue UP5 - way too many problems were reported here and on Aliexpress.
Sometimes people leave a 5-star feedback, only to return the product later:


There is a reputable store selling UP5 for 150$ - 20$ below 11.11 pricing.
https://www.aliexpress.com/item/1005002828586636.html
Does anyone feel brave? I don't...
All 3 Bluetooth adapters (UP2/UP4/UP5) are plagued by firmware and application issues.
My UP2 used to work perfectly, and now it's unusable - even after reverting to older firmware.
Not sure I will ever take a chance on Shanling again. All my FIIOs (BTR3/BTR3K/BTR5) work perfectly - why risk it with Shanling?

What's the issue with your UP2 if you don't mind sharing. I know mine used to have great connection and sound with any code and now it full of interferemce at almost any distance from source.

 

[504246]

I have to say that this negative experience with the UP5 presented as a flagship seriously chilled me out about Shanling. I was hoping for the best by installing the latest firmware, but it didn't fix my volume issues. Obviously the UP5 was launched too early and perhaps lacked a quality control worthy of a flagship.

 

[bigbeans]

UP4 is as good as it was at the release. UP5 has some advantages, but there is also big jump in price.



Still in beta testing.



Are you connecting it to USB-C ports on your Mac and USB charger? Can you try it from standard USB-A port?

When connected to Mac, if you can send it as audio output, are you able to get it playing?

Hi

When I connect to Mac directly using USB C on MacBook Air 2020 (only has USB C), the UP5 is recognized however no audio can be played and is silent.

The UP5 is stuck on the charging animation. Holding down the power button doesn't fix the issue as the main screen flashes for half a second and goes back to the charging animation.