What's the issue with your UP2 if you don't mind sharing. I know mine used to have great connection and sound with any code and now it full of interferemce at almost any distance from source.
The iOS playback issues seem fixed. But now I get a sudden volume jump when I first connect and start playing. I see a few others have got this issue too.
After I updated it to V1.6.2, the previous issues were gone, but I have a new issue after connecting to bluetooth on LDAC and playing the audio for the first two seconds it gets skipped
For me the UP5 is better than the BTR5 in terms of sound and the battery is much better, but he needs to fix some issues in the frimeware. I understand this because it is a new product, these issues may occur, but I ask to work quickly to fix them because it is a flagship and its price is the most expensive in the market.
Latest firmware installed.
I still encounter volume issues with abnormal variations, as if I were switching from low gain to high gain when, for example, I take the device out of standby.
It happened to me yesterday in bluetooth mode with my OnePlus Nord CE, which works perfectly with my other wireless devices (TWS, Q1).
I contacted my local dealer support.
The iOS playback issues seem fixed. But now I get a sudden volume jump when I first connect and start playing. I see a few others have got this issue too.
When I contacted my local dealer, I noticed that he no longer offered the Shanling UP5 for sale, mentioning "Product permanently discontinued".
When I asked him why, he replied: "We have withdrawn it from sale because the manufacturer no longer distributes it."
Is it true ?
When I connect to Mac directly using USB C on MacBook Air 2020 (only has USB C), the UP5 is recognized however no audio can be played and is silent.
The UP5 is stuck on the charging animation. Holding down the power button doesn't fix the issue as the main screen flashes for half a second and goes back to the charging animation.
The UP5 is non functional on any device I try. This includes Android, Mac, Windows and iPhone. Given my UP5 is essentially a paperweight at this point, can you facilitate a replacement or refund please? I have purchased from Musicteck and only have been able to use it for one week (since taking delivery late Oct) before it bricked.
The UP5 is non functional on any device I try. This includes Android, Mac, Windows and iPhone. Given my UP5 is essentially a paperweight at this point, can you facilitate a replacement or refund please? I have purchased from Musicteck and only have been able to use it for one week (since taking delivery late Oct) before it bricked.
There is a issues with the connection with Bluetooth LDAC in update v1.6.2 In addition to the jumping on the first play, there is an annoying issue with the synchronization between sound and picture, the sound precedes the picture.
My phone is xiaomi mi10 ultra
There is a issues with the connection with Bluetooth LDAC in update v1.6.2 In addition to the jumping on the first play, there is an annoying issue with the synchronization between sound and picture, the sound precedes the picture.
My phone is xiaomi mi10 ultra
Sound is ahead of picture? That would have to be some adjustment done by your phone, deliberately delaying the video, that's not something that UP5 can affect.
Please in which apps you have seen such behavior?
Sound is ahead of picture? That would have to be some adjustment done by your phone, deliberately delaying the video, that's not something that UP5 can affect.
Please in which apps you have seen such behavior?
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