Shanling UA5 - Next step in our portable USB DAC/AMPs
Jan 13, 2023 at 6:57 PM Post #106 of 155
I bought this on Linsoul in December. I just opened it today. When I plug it into the Nintendo Switch, nothing happens. This is my first ever dongle. It should just work as soon as it's plugged in right?
For connecting to certain special devices (such as Switch), UA5 must be switched to UAC1.0 mode. To switch to UAC1.0, press and hold down the wheel while connecting UA5 to the device.

For normal devices like phones, computers, you do not need to do this, just connect it.
 
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Jan 17, 2023 at 3:09 AM Post #107 of 155
Does the screen on UA5 power on when you plug in a USB-C charger?

If you can get the device to power on, I believe you need to set it to UAC1.0 mode for use with a Nintendo Switch.
Thank you. I put it in UAC1.0 mode and it works now. I'm plugged my HD800s in via balanced 4.4mm cable and was pleasantly surprised that this little thing can drive it quite effortlessly. Pretty happy with this product.
 
Feb 16, 2023 at 7:48 PM Post #109 of 155
@Shanling may I get the beta firmware for UA5? I've also have trouble on my Samsung S22 Ultra. It wouldn't produce any sound output unless I play any music/sound first and then connecting the UA5. Anyway I love the DAC, it's been a great experience so far.
Please check your PM.
 
Shanling Have any question about our players? Just PM me or send me email. Stay updated on Shanling at their sponsor profile on Head-Fi.
 
https://www.facebook.com/Shanling-Audio-603230783166845/ https://twitter.com/ShanlingAudio https://www.instagram.com/shanlingaudio/ http://en.shanling.com/ frankie@shanling.com
Feb 23, 2023 at 1:14 AM Post #111 of 155
Hello everyone! Does the UA5 have enough power to drive the monarch mkii or the mest mkii? I'll be using it with my Macbook pro m1 (2021) and the iPhone 14 pro max

thank you in advance
Yes, it would work with them just fine, especially if you run it in Balanced mode (which should be given for such high-end IEMs)
 
Shanling Have any question about our players? Just PM me or send me email. Stay updated on Shanling at their sponsor profile on Head-Fi.
 
https://www.facebook.com/Shanling-Audio-603230783166845/ https://twitter.com/ShanlingAudio https://www.instagram.com/shanlingaudio/ http://en.shanling.com/ frankie@shanling.com
Mar 13, 2023 at 12:56 PM Post #114 of 155
Forgot how good this little guy sounds.

Samsung S23 > Roon Arc > UA5 (Alt. Firmware)
E126A14E-4190-4CCE-8C1A-002115AF6EDB.jpeg
 
Mar 13, 2023 at 1:35 PM Post #115 of 155
It is quite bizarre that Shanling does not release a production version of the FW that addresses the issues with certain Android phones… It is great that they will give access to a beta version, but this isn‘t a scalable model…
 
Mar 13, 2023 at 8:51 PM Post #116 of 155
It is quite bizarre that Shanling does not release a production version of the FW that addresses the issues with certain Android phones… It is great that they will give access to a beta version, but this isn‘t a scalable model…
It was decision of software team. The alternative firmware is available if you face any issue with Android phones, there is no reason for others to install it.
 
Shanling Have any question about our players? Just PM me or send me email. Stay updated on Shanling at their sponsor profile on Head-Fi.
 
https://www.facebook.com/Shanling-Audio-603230783166845/ https://twitter.com/ShanlingAudio https://www.instagram.com/shanlingaudio/ http://en.shanling.com/ frankie@shanling.com
Mar 13, 2023 at 9:02 PM Post #117 of 155
It was decision of software team. The alternative firmware is available if you face any issue with Android phones, there is no reason for others to install it.
@Shanling I understand that the firmware is available on demand (thank you for having provided it to me much earlier!). It is not a scalable solution, however, because not everyone who has this problem will be on Head-fi, and even if on Head-fi may not be aware of this thread. I am very confident that there are other Android (especially Samsung) owners who have been frustrated with the bugs they experience when they use their phones with the UA5 which could result in poor customer experience and possibly affect their future purchase decisions. It could also generate negative word of mouth (for example before I was aware of the beta firmware I had posted negative feedback in the comments sections of otherwise positive UA5 YouTube reviews).

Of course, I respect that it is up to Shanling to decide how to deal with this situation. But I believe the decision to not make the FW widely available is not in the best interests of Shanling’s customers, and by extension not in Shanling’s best interests. But I also believe Shanling has its reasons.
 
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Apr 13, 2023 at 9:00 AM Post #118 of 155
It was decision of software team. The alternative firmware is available if you face any issue with Android phones, there is no reason for others to install it.
Hi @Shanling, if possible, could I please receive a copy of the alternative firmware? I have a similar issue using my Oneplus 8 Pro and the new Sony NW-A306.
 
Apr 13, 2023 at 9:19 PM Post #119 of 155
Shanling Have any question about our players? Just PM me or send me email. Stay updated on Shanling at their sponsor profile on Head-Fi.
 
https://www.facebook.com/Shanling-Audio-603230783166845/ https://twitter.com/ShanlingAudio https://www.instagram.com/shanlingaudio/ http://en.shanling.com/ frankie@shanling.com
Apr 14, 2023 at 6:24 AM Post #120 of 155
Thanks @Shanling. The firmware update fixed the issue.
 

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