Thanks for your question!
When listening to music, the MTW2 connects to your phone or PC with the best bluetooth codec available, for example aptX. However, these high fidelity codecs are "one way," and don't support a microphone return channel. So when you switch to a phone call, the MTW2 enables standard "handset" profiles instead (HSP and HFP), which function in a "two way" fashion so that you can both hear and be heard simultaneously. The sound is also monaural instead of binaural stereo.
If you are having connection issues, consider if anything in your environment might be blocking or interfering with bluetooth transmission. If you are still having issues and require further assistance, check with our support team here:
http://www.sennheiser.com/contact-center