A Couple Of HDVD 800 Unboxing Hiccups
Though it is now working flawlessly and performing delightfully, I just wanted to share a couple of irritations that occurred to me yesterday as I opened up my Sennheiser HDVD800 DAC/amp.
- There was NO power cord! Yes, it needs one. The end going into the amp has to be that keystone shape of a rectangle with corners sawed off (see picture below). I stole one from a Dell computer. A person buying this $2,000 amp is likely to receive it in the mail on a work day and, despite mounting anticipation, is not likely to open it until dinner is done and kids are off to bed. Radio Shacks and other plug places are closed by then. Frustration abounds! (However, I must admit to discovering a new audiophile business opportunity... premium HDVD 800 power cords, at $350 a piece, made of pure Unobtainium braided into Gordian knots, improving sound greatly, and filling this need admirably, or at least expensively!)
- The driver installation routine in the live PC manual on the supplied DVD did not work. These were needed to make my PC route its signal to its USB port and into the USB DAC input on the HDVD 800. A call to Sennheiser Technical Support revealed that there is no on-line posting of these drivers. I was invited to write an email to shouston of Technical Support (as in "How the Sam Houston am I supposed to get this thing to work if the driver does not install!?") Skipping the live manual page with its installation icon to click on the screen, I went to the individual files on the disk and eventually got it to run the installation program.
The same thing happened to me. I took the unit to my home in North Carolina and left the disk at home. I could not beleave they do not have it on there website.
Regarding the power cord I had read that so was prepared . Did you do the firmware update or check high Rez dsd if it works. There was a firmware update for it. And it must not be done ona win 8 machine but win7 and lower or Mac. Read about it in this thread.
Al
![](https://www.head-fi.org/attachments/1160721/)
The HDVD 800 comes with not one, not two, but THREE instruction manuals, each written in a dfferent two languages (6 in all!). I suspect that as a convenience to Sennheiser, they wanted to have a box that could be sent to any country, and since power cords differ by country, they simply elected to not include any (or maybe I am behind the times... I recall when gadgets stopped including printed instructions in favor of disks or on line, and then when they stopped including USB connections, as those are becoming common.) Maybe I'm just behind the power (cord) curve!
Oh, well... all's well that ends well.