Hey all,
Some clarification on "curt" answers from customer support. Yes, they are curt. They are usually intended to be.
Let me explain:
1. Long answers are usually sales pitches, or deliberate ambiguation.
2. We do not do any sales pitches, and we do not speculate on what you hear: schiit.com/about/principles.
3. Our refusal to do sales pitches and speculate on possible perceived sonics irritates some people. We do not know why. We are simply trying to be a upstanding manufacturer and not upsell people.
4. In terms of short technical answers, we're cautious of violating the "no user serviceable parts inside" clause, which, if someone decides to mod their product, while it is plugged in, while they are in the bathtub, the attorney for the modder's estate will forensically examine all of our communications to see if we implied that this was ever in any way OK, and if we did, our company would probably cease to exist.
In terms of estimated shipping times, these are our experience. It is also our experience that the vast amount of damage and lost packages are caused by USPS. We will make sure there is a reference to check the actual shipping times with the carrier rather than rely on our estimates, if that caveat is not already in place.
I hope this clears things up. If you have any doubts as to our customer service, please try it if you ever have a problem with a product. In all cases, you will get rapid responses, either in the terms of an answer, an RA, or a rapid return/exchange.
All the best,
Jason