US Blues
Headphoneus Supremus
Well since, we're showing off our wrists:
I don't know what happened in your case and I'm not saying it didn't happen, but just to counter your post in case anyone sees this and thinks that this is normal Schiit behavior, I'd like to relate my experience.So this is a rant for anyone planning on going to the Schiitr thinking they'll get anything out of it.
So on the 20th of this month I made the decision to go to the Schiitr. It was around a 2 hour drive. I was hyped up to go listen to equipment I wouldn't spend money on, to meet people and to see what I liked, and to buy it. Now, apparently the store keeps limited stock of the items at the store, which is fine because I already knew this and would've bought the item online anyways after going home. So I was listening to the equipment and settled on the Jotunheim. I went to the cashier and he said he had a Jotunheim in stock. So I bought it for $400. The box was labeled Jotunheim - No Dac. The Receipt was labeled Jotunheim - No Dac. Excited to get home, make an unboxing video and play around with it.
I opened it up, plugged it in and it WORKED! Yeah....not a big surprise. But I was looking at the website later that night and noticed how the Jotunheim on the website had 3 switches when mine had 2 on the front. I had received a closeout item but paid full price for it. No disclosure, the cashier didn't know and I didn't know that I got the Jotunheim (1) instead of the Jotunheim (2.) At the store. So I had to call the up the store the next day because it was past 6 that night.
I called the store and told them what happened and the cashier said that he'd pull all the items off the shelf that are labeled Jotunheim in fear that they're all like mine and that hed sent them back to the manufacturer. He also said that he'd make changes to the order and that I could come back the next week from Thursday to pick up the actual item I purchased. I decided since I was going back to the Schiitr that I might as well order something else because why not... So I decided to order the Bifrost 2 as well. Giving them more money might be an extra incentive to focus more on fixing the issue at hand... I told myself, but no. So I enjoyed the Jotunheim (1) for a week until I went back on Sunday to return the item. There was a 15 day return window I had to meet and Easter weekend next week is going to be a fiasco.
So I did call the cashier Thursday (25th) to see if he had the items delivered and he said that he got no stock but only online orders to be picked up in the store by other online customers. Keep in mind I have a 15 day window. And he tells me that I could email support to try to get this fixed or order the items online to have them delivered to the store. But that would mean waiting another week, having to go back to the store for a third time and buying another Jotunheim before the refund would hit the bank. So I just settled on refunding the item on Sunday and trying to email support.
I emailed support with a full story like this one and they said;
"I’m sorry to hear what happened. I’m very sorry but Jotunheims are not immediately available. New orders are averaging about 10 days to be ready before shipping. I’m sorry for the inconvenience but a new order would need to be made through the website for the Jotunheim 2, since a full refund has already been issued."
So basically they don't care that I spent almost 8 hours traveling back and forth to their store over a simple issue. They don't care about the store, the people traveling far to buy products. All they care about right now is the Online customer. I even tried asking them if they'd offer free shipping from the inconvenience but they said no... So I personally won't be buying any Schiit products in the future and I figured I would inform anyone trying to go the store.
In our case, we need to make sure customer service is more accommodating (as it was in your case) in all extraordinary cases, like the one just posted.Even amazon which will usually ship you a new item with almost no questions asked, would never do it a year later. Schiit, by far has the best customer service I've ever experienced.
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I know it does.I don't think that means the same thing in Europe it means in the States...
My intent was not to question your knowledge of colloquialisms, rather I was after cheap laughs. I think I got two...I know it does.
Maybe I should come out of the closet and show my $20 real Rolex.Well since, we're showing off our wrists:
Yes, I thought accommodating you would be the friendly thing to do.My intent was not to question your knowledge of colloquialisms, rather I was after cheap laughs. I think I got two...
... and they still charge a fortune for the stuff !!Depends where you live. If you're in France, 90% of electricity is from nuclear or renewables:
https://cnpp.iaea.org/countryprofiles/France/France.htm
Man it's alright dude, you don't know what's fully going on behind the scenes. They understand what's going on and are feeling this the most out of any of us. You just gotta be patient and have to understand that there's so many other factors in this other than just Schiit.An open letter to Schiit
@Jason Stoddard
Dear Schiit,
Covid has been raging on for over a year now. That excuse is not as strong as you think now. Next thing you'll blame the schiit container ship that was stuck in the Suez for this. Chip shortages are primarily on gpus and more computer oriented products. Even drop, which primarily focuses on mass orders that ships after its manufactured, shipped earlier than expected. I ordered from them around late February with a similar type of product. Covid is a "schiit" excuse now...I don't want an assumption on inventory (There's a famous saying that I won't repeat about assuming). I want a solid date of when it will be shipped, not a back ordered date that keeps changing every couple of weeks. First time is okay, I get that. 2nd Time, okay a bit frustrating but schiit happens... 3rd time you're making an a** out of me. 80 + days is not acceptable for lead times. That's almost a full quarter. I've seen products become end of life faster than you guys are shipping schiit out.
If you cannot find where to get stuff manufactured, then get a new manufacturer or start manufacturing in house. If it's a management issue, then obviously someone has to take credit for this major stain that's been left on the shipping department rather than blaming covid. Ive read somewhere that 95% of the manufacturing industries are back to normal operation. I'm not blaming the shipping department for this obvious schiit show, but somebody does need to get their schiit together. This is an open letter to the higher ups at schiit.
P.S. Canceling is not an option. I want my schiit..