I'm really interested to know from Jason his view on how big is too big. Does he believe there is a hard cap of the size of a company to his set of beliefs of how to run a business? Or eventually everyone turns into big corporate robotic evil empires? How would he take the next step to grow and what challenges he foresee and his thoughts to overcome them, what are his thoughts towards overseas/international customers/markets? I'm really grateful Jason had spend his time and effort to details his experience and show us the business/development side of his industry. Fascinating read and discussion.
Interesting question. Honest answer: "don't know, don't care."
Sounds flippant, yes. But I honestly don't know how big we can get while still remaining human. I suspect, however, it is much bigger than anyone might expect. There are so many areas in audio that we haven't yet ventured into, there are so many new things that we can do, that I don't know how big we will get naturally. I think by the end of 2015, we'll have a much better idea of how big we can get naturally, but we may not be done growing even then.
And, I honestly don't care. If we stopped growing now, I'm fine with it. We are already much larger than most anyone suspects—significantly larger than some very well-known, well-established names, in terms of sales. In terms of staff, we are very, very lean—the economic development manager of the city pretty much fell down when he heard how big we are and how few employees we have. This isn't unusual for us, though. Consider that Mike ran Theta at approximately 10x the productivity per employee by the average metrics of the day.
Aside: What this means is that we have significant resources now that we didn't have just a year ago—resources that aren't beholden to customer orders—and those resources are being invested in new products, and can be used for things that have significant start-up cost. This is because we choose to reinvest, rather than party/vacation/buy mansions/boats/Ferraris, etc. Which is my way of saying that some of the products coming out may be in surprising new areas, tackled in surprisingly new ways (still in audio, though, we're not talking A/V or barbecues.)
But notice I keep talking about "natural" growth. Because I firmly believe there is
natural growth, based on market demand, and
unnatural growth, based on boards demanding 5% sales growth per year until the end of time. Natural growth is when people discover your products, decide they are good, buy them, and put them into their lives. Unnatural growth is when you hire shouting celebrities to flog the masses on Facebook about your next 35% off promotion or your latest contest, just to move some sugar water or tacos to try to meet that 5% growth target. Many, many, many companies have been in unnatural growth states for years, or even decades. Many have spent, literally, tens of billions of dollars flogging unnatural growth.
We're into natural growth. We'll see how big we can get, naturally. Maybe it's the size we are now. Maybe it's much larger. But in any case, it will be based on the same principles: keeping the products high-performance, simple, understandable, and (where relevant) modular and upgradable, maintaining the lowest overall price for everyone by never engaging in sales or group buys or other promotions, ensuring fast and human response to customer inquiries, and so on.