razzer001
Member of the Trade: Brainwavz
- Joined
- Dec 25, 2009
- Posts
- 518
- Likes
- 276
@Darkchaser Sorry that your player is not back to you, we are looking into your situation, it seems your RMA was misplaced here and we are trying to track it down, my main concern is that it may have been misplaced and sent out for another person who had an RMA. We are sorry about this and i will try and have it resolved in the next 1 - 2 days.
@debitsohn The normally turn around time for when we get an RMA to when we get it back out is normally 2 - 3 weeks, keep in mind we need to send it to the factory in China and they take a week to fix it and send it back, once we get it we test it and send it back out, all in all it takes about 2 - 3 weeks to be done. We do not count the postal transit time when we refer to how long an RMA takes.
@DJGeorgeT i think you will find the S:Flo2 will last over a year, majority of Nationite players last past their warranty, we still see people coming to the forums who have been using their S:Flo1 for the last 2 years everyday and not having a single issue with it. The QC that Teclast provides is no different that what you find over at flextronics or foxxconn. If you want to gauge how bigger brands QC are, just check how abundant refurbished versions of their products are available, the majority of units that make up refurbs tends to be new units that were sold and then went defective. I can go on, but the point is, the QC on the S:Flo2 is no less or better than big brand names, but in the end there is always a chance a unit going bad.
Just a note on warranty, we always uphold the warranty part of any purchase through our site, i know there are probably a few here that have had to send their S:Flo2 or earphones for servicing and can probably vouch that we do have a relative quick turnaround. As for our forums. we do lock order related posts on our forums, but we never lock posts that criticize a product or lock posts that highlight a possible flaw in model, we always kindly ask those that have an order related issue to use the support ticket, where we do try and give prompt replies and help as best we can.
@debitsohn The normally turn around time for when we get an RMA to when we get it back out is normally 2 - 3 weeks, keep in mind we need to send it to the factory in China and they take a week to fix it and send it back, once we get it we test it and send it back out, all in all it takes about 2 - 3 weeks to be done. We do not count the postal transit time when we refer to how long an RMA takes.
@DJGeorgeT i think you will find the S:Flo2 will last over a year, majority of Nationite players last past their warranty, we still see people coming to the forums who have been using their S:Flo1 for the last 2 years everyday and not having a single issue with it. The QC that Teclast provides is no different that what you find over at flextronics or foxxconn. If you want to gauge how bigger brands QC are, just check how abundant refurbished versions of their products are available, the majority of units that make up refurbs tends to be new units that were sold and then went defective. I can go on, but the point is, the QC on the S:Flo2 is no less or better than big brand names, but in the end there is always a chance a unit going bad.
Just a note on warranty, we always uphold the warranty part of any purchase through our site, i know there are probably a few here that have had to send their S:Flo2 or earphones for servicing and can probably vouch that we do have a relative quick turnaround. As for our forums. we do lock order related posts on our forums, but we never lock posts that criticize a product or lock posts that highlight a possible flaw in model, we always kindly ask those that have an order related issue to use the support ticket, where we do try and give prompt replies and help as best we can.
