dlayman
1000+ Head-Fier
- Joined
- Oct 23, 2015
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They've responded this way on multiple occasions. Even when something isn't broken, just someone not happy with the sound, they reach out proactively and try to help. There are plenty of audio companies (especially high end ones) that couldn't care less about their customers once the sale is made, but there are some good ones too, one of which is RHA.