[ankla]

First I connected my Facebook account to Tidal in PC (logged out and connected to Tidal via Facebook). Then I logged in to Facebook with my Hiby R5 (I had to grant some permissions to Google Services first (Contacts, Phone, Storage). Then I logged in to Tidal via Facebook in my Hiby R5.

First I connected my Facebook account to Tidal in PC (logged out and logged in to Tidal via Facebook). Then I logged in to Facebook with my Hiby R5 (I had to grant some permissions to Google Services first (Contacts, Phone, Storage). Then I logged in to Tidal via Facebook in my Hiby R5.

Thank you very much MargusL, I did exactly what you say and I was able to enter Tidal with the facebook login. I will cancel the apple ID Hifi suscription and will maintain the facebook one. Thank you!

 

[Antman1]

Hey,

does anyone have this kind of an issue?
I set the r5 back to factory defaults and now i have the following issue :
I can't turn the r5 on, the screen remains black.
When i try to charge the r5, the r5 remains in the yellow "hiby" logo loop…but i can't start the device..

I tried to force a hard rest with pushing the volume up button +the power button but unfortunately, it didn't help.

How can i solve this issue?

Cheers

 

[Joe Bloggs]

You should be able to reset the R5 simply by holding the power button by itself for 20 seconds or so.

 

[Spadge]

Darn. I just got logged out of Tidal on my R5 (session expired error) and now can’t log back in

After entering my email address I get taken to a captcha and can’t get any further.

logging in with my Apple ID also fails.

It sounds like a few different DAPs are having the same issue. Hope it’s sorted soon!

EDIT: Seems to be a problem on all devices, including web and desktop. Not just Hiby/DAP related this time.

 

[Joe Bloggs]

Darn. I just got logged out of Tidal on my R5 (session expired error) and now can’t log back in

After entering my email address I get taken to a captcha and can’t get any further.

logging in with my Apple ID also fails.

It sounds like a few different DAPs are having the same issue. Hope it’s sorted soon!

EDIT: Seems to be a problem on all devices, including web and desktop. Not just Hiby/DAP related this time.

People were able to log in by tying their TIDAL account to a facebook account and logging in via facebook on the TIDAL app...

 

[Spadge]

People were able to log in by tying their TIDAL account to a facebook account and logging in via facebook on the TIDAL app...

I don’t have a Facebook account to tie to tidal.

It wouldn’t work at the moment anyway:It appears Tidal is currently down worldwide.

 

[SenorChang8]

Darn. I just got logged out of Tidal on my R5 (session expired error) and now can’t log back in

After entering my email address I get taken to a captcha and can’t get any further.

logging in with my Apple ID also fails.

It sounds like a few different DAPs are having the same issue. Hope it’s sorted soon!

EDIT: Seems to be a problem on all devices, including web and desktop. Not just Hiby/DAP related this time.

Same here, don’t use FB either. I’ve neglected my offline music collection. I guess it’s time to get back in to it lol.

 

[SenorChang8]

I’m back in Tidal! @Spadge

 

[Liod]

You should be able to reset the R5 simply by holding the power button by itself for 20 seconds or so.

No : ( I already tried the 90 secound hold but it didnt help. I still cant break the loop during the boot up..
But thank you for your help anyway! =)

 

[Spadge]

I’m back in Tidal! @Spadge

Me too

Logged in on the R5 with my email/password with no issues (no Apple/Facebook login required)

 

[Joe Bloggs]

No : ( I already tried the 90 secound hold but it didnt help. I still cant break the loop during the boot up..
But thank you for your help anyway! =)

do email service@hiby.com and see what they say, although they are on holiday at the moment.

 

[sepulcrum]

Try holding the volume up button while booting, it should get you into recovery mode that says "No Command" with a picture of an android with a red triangle above. From there, hold power and press volume up and you'll get the recovery menu. Start by just wiping the cache; if that doesn't help then you can do a "wipe data/factory reset", but this will of course wipe all your data etc, including from the internal sdcard storage (you might want to remove any external sd first just in case!)

 

[d3vil90]

Is there a way to force LDAC use “Optimize for Quality” profile instead of “Best Effort”
I’ve tested it with developer menu, it works flawlessly, but each time I connect to device (BTA30 or WH-1000XM4) I have to change it through menu. And yes, the difference between them are really noticeable.

 

[tashikoma]

Hello.
I am coming to describe my problem to you in the hope that one of you will have a solution. My HiBy R5 does not start anymore.
When I try, the device always turns off after displaying the HiBy Music logo.
I tried everything via recovery mode: wipe cache, data, factory reset, mount /system ... Nothing works.
When the device is plugged, it is discharging. I have already contacted HiBy Company, but they are in holydays...

 

[tashikoma]

Hello.
I am coming to describe my problem to you in the hope that one of you will have a solution. My HiBy R5 does not start anymore.
When I try, the device always turns off after displaying the HiBy Music logo.
I tried everything via recovery mode: wipe cache, data, factory reset, mount /system ... Nothing works.
When the device is plugged, it is discharging. I have already contacted HiBy Company, but they are in holydays...

I've finally managed to start it up...
But the device automatically shuts down after a few moment (sometimes right after start up, sometimes after several minutes)...
I have no idea where the issue is.