[originalsnuffy]

Sorry to hear that re: Music Teck. I've always had good response from them. I, too have this bizarre battery drain issue. I actually had my 1st R5, which I bought just after they were released, replaced by MT, as the battery began swelling and popped the back off. Since then I haven't used it as much but when I do the battery will drain very quickly, even when turned off. I turn the wifi and BT off also as I plug it into the car 3.5 mm socket. Mine has this odd behavior where it will turn on but when I push play on either UAPP or the Hiby app it shuts down immediately and reboots. I have to plug it in to any power source to get it to play but I can unplug the battery charger and it will work until or unless I shut it off again until the battery runs dead. Is anyone else having this shut-down behavior?

Btw, loved your AA comment-I can relate, on both levels.

Interceptor;

Your post is 100% on track. Also it was fun to read.

The weird behaviors you describe pretty much are what I am experiencing. Mine drains even when off; and that reboot sequence you describe is something I go through consistently. It often takes 4 reboots before I get a stable system.

It is interesting to note that you have this issue even though we use different apps. Typically I only use Amazon HD whereas you are using UAPP and HiBy player. I have those apps but usually do not turn them on after a reboot.

For car use my workaround is to plug in a battery pack when not playing music. I charge the battery pack from the lighter socket adaptor. I unplug the battery pack when driving as it is a source of noise (alternator noise).

I am not clear if HiBy has a fix for this other than changing out the battery. Seems to me that something more is going on than just the battery. I wish HiBy was monitoring this thread more often and could comment.

 

[Interceptor69]

Interceptor;

Your post is 100% on track. Also it was fun to read.

The weird behaviors you describe pretty much are what I am experiencing. Mine drains even when off; and that reboot sequence you describe is something I go through consistently. It often takes 4 reboots before I get a stable system.

It is interesting to note that you have this issue even though we use different apps. Typically I only use Amazon HD whereas you are using UAPP and HiBy player. I have those apps but usually do not turn them on after a reboot.

For car use my workaround is to plug in a battery pack when not playing music. I charge the battery pack from the lighter socket adaptor. I unplug the battery pack when driving as it is a source of noise (alternator noise).

I am not clear if HiBy has a fix for this other than changing out the battery. Seems to me that something more is going on than just the battery. I wish HiBy was monitoring this thread more often and could comment.

Same-I just get it running by plugging in a battery pack then unplug the pack. The only time I can simply turn it on and play anything is when it's fully charged-and it no long will get to 100% charge anymore. I can use it driving to work (last week 1 hr to the facility)-turned it off w/ battery at around 80%. Came out after work to turn it on and battery power was down to 65%. Had to use the battery pack trick to get it playing and after that no problems. I guess the only thing to do is never turn it off and keep it on a charger of some type. Sad as it's a great sounding and feature rich unit. Have any of the other, higher end models (R6, R8) had similar issues?

 

[originalsnuffy]

I have posted a private note to Joe Bloggs. I have asked him to read the last few pages of this thread and ask his engineers what is going on. So hopefully we might get some guidance. I am hoping it is something simple like just a dying battery.

 

[arcangel2p]

I have posted a private note to Joe Bloggs. I have asked him to read the last few pages of this thread and ask his engineers what is going on. So hopefully we might get some guidance. I am hoping it is something simple like just a dying battery.

Thank you for doing this!

If no solution comes from this I'll do the RMA. I've been delaying it for the hassle of the process of sending it to China (I bought directly in their store).

So.... hope there is some kind of solution.

 

[Joe Bloggs]

Unfortunately I was advised before regarding another R device that a battery discharging abnormally while powered off indicates a hardware fault, and was just told again that this applies also to the R5.

The advised course of action is to email service@hiby.com regarding an RMA.

Best regards,
Joe
HiBy Music

 

[originalsnuffy]

Unfortunately I was advised before regarding another R device that a battery discharging abnormally while powered off indicates a hardware fault, and was just told again that this applies also to the R5.

The advised course of action is to email service@hiby.com regarding an RMA.

Best regards,
Joe
HiBy Music

Joe,

Assuming that it is a hardware fault, which makes sense, what are typical repair costs? I realize that any estimate is subject to change based on what service finds, but it would be helpful to get a rough idea. There is a point where I would just live with the issues and relegate the unit to car use only instead of mixed use in the car and at home listening.

 

[Joe Bloggs]

Joe,

Assuming that it is a hardware fault, which makes sense, what are typical repair costs? I realize that any estimate is subject to change based on what service finds, but it would be helpful to get a rough idea. There is a point where I would just live with the issues and relegate the unit to car use only instead of mixed use in the car and at home listening.

Hi,

That would be $20RMB on our part, if the battery is the culprit, as it seems to be.

--Joe

 

[originalsnuffy]

Hi,

That would be $20RMB on our part, if the battery is the culprit, as it seems to be.

--Joe

Joe,

Your previous post implied that something else has gone wrong with the unit and not just the battery. Could you verify that simply replacing the battery is the only repair typically needed? If its only the battery then repair makes a lot of sense. If this needs a new motherboard that is something very different. By the way how much is a new motherboard for this unit if needed?

 

[Joe Bloggs]

Joe,

Your previous post implied that something else has gone wrong with the unit and not just the battery. Could you verify that simply replacing the battery is the only repair typically needed? If its only the battery then repair makes a lot of sense. If this needs a new motherboard that is something very different. By the way how much is a new motherboard for this unit if needed?

I was given that estimate in the context of the discharging during shutoff problem. I can't guarantee for all cases, but the battery appears to be the problem in most cases.

 

[Interceptor69]

Joe, what about the problem relating to the unit shutting down when play is pressed?

 

[prosnowboarder]

I just bought a hiby r5 saber and am now realizing that the main reason I got it (to play transport bitperfect digital audio to my dac as a transport for nugs.net mostly) is probably not possible as the app is most likely locked to andoid's native sample rate just like roon or tidal as others have been mentioning. If only uapp and/or Hiby Music Player could incorporate nugs.net in the way they have qobuz and tidal.

Is there any chance this will ever happen or even a possible thing to do?

Also I was hoping to listen to the hiby directly with my ZMF Autuer and Verite but maybe it won't have enough power. Anybody have experience there?

 

[Interceptor69]

I just bought a hiby r5 saber and am now realizing that the main reason I got it (to play transport bitperfect digital audio to my dac as a transport for nugs.net mostly) is probably not possible as the app is most likely locked to andoid's native sample rate just like roon or tidal as others have been mentioning. If only uapp and/or Hiby Music Player could incorporate nugs.net in the way they have qobuz and tidal. Is there any chance this will ever happen or even a possible thing to do? Also I was hoping to listen to the hiby directly with my ZMF Autuer and Verite but maybe it won't have enough power. Anybody have experience there? Balanced and high gain should drive most HPs. Every thing one plays on the R5 avoids resampling, if Hiby's claims are accurate.

 

[originalsnuffy]

I can't speak to how nugs.net is configured. But the HiBy unit (and many other brands do this also) has a system wide technology to bypass the Android limits for playback directly on the unit.. I know Amazon HD can do this and plays up to 24 - 196. The latest version of the Amazon app is broken with respect to HiBy and I think Shanling but that will eventually get fixed. The workaround is to install a slightly older version (go back about three pages for that link). So unless nugs.net is hardwired to Android limits you should be fine when it comes to listening on your unit. By the way, 24 - 48 isn't horrible but we all want to get the most from our toys.

This dialog is based on playing back music directly on the R5. I don't know much about limits for bitstreaming purposes to other devices; that might be broken on music apps in general because otherwise it might be possible to copy the files to a computer or what have you. If the bitstreaming is broken on the R5 for this purpose it probably will be broken on all similar devices for that reason.

 

[prosnowboarder]

Ok thanks! I'm just worried the nugs.net app is configured for Android and probably does the resampling before android but I'll have to test that out.
Maybe I'll keep it anyway as a dap for the zmfs. But then I'd have to get my cable upgraded to use the balanced out.

I think since I was trying to use this mainly as a transport I should have been looking for a transport not a dap like the hiby. Although the appeal of being able to move around while listening to the zmfs is tempting me to keep it just for that.

I did more research and found out the bluos operating system that is used in the bluesound streamers has integrated nugs.net within the last couple years. I think that is the path I'm going to take as I could also replace my current transport(pi2aes) as long as it sounds up to par and is easy enough to use.

I was also wondering if an older iPhone might be a good solution for me, if they have bitperfect output through usb AND the nugs ios app is properly configured for bitperfect output. But the bluesound route sounds like they've configured the app for the Blueos(hopefully) and it should work without issue.

Sorry for the rant and all the help is very much appreciated. Just never thought it would be so hard to get bitperfect audio from a music streaming service without a computer and even with a computer it's a web browser stream so no exclusive audio and no automatic sample rate switching. Very frustrating. If only hiby would team up with nugs and work out the integration like they have with qobuz and tidal.

 

[Joe Bloggs]

Ok thanks! I'm just worried the nugs.net app is configured for Android and probably does the resampling before android but I'll have to test that out.
Maybe I'll keep it anyway as a dap for the zmfs. But then I'd have to get my cable upgraded to use the balanced out.

I think since I was trying to use this mainly as a transport I should have been looking for a transport not a dap like the hiby. Although the appeal of being able to move around while listening to the zmfs is tempting me to keep it just for that.

I did more research and found out the bluos operating system that is used in the bluesound streamers has integrated nugs.net within the last couple years. I think that is the path I'm going to take as I could also replace my current transport(pi2aes) as long as it sounds up to par and is easy enough to use.

I was also wondering if an older iPhone might be a good solution for me, if they have bitperfect output through usb AND the nugs ios app is properly configured for bitperfect output. But the bluesound route sounds like they've configured the app for the Blueos(hopefully) and it should work without issue.

Sorry for the rant and all the help is very much appreciated. Just never thought it would be so hard to get bitperfect audio from a music streaming service without a computer and even with a computer it's a web browser stream so no exclusive audio and no automatic sample rate switching. Very frustrating. If only hiby would team up with nugs and work out the integration like they have with qobuz and tidal.

The main difficulty is that the UAT bitperfect system did not extend to the USB audio stream. This has been updated with the likes of the RS6. Not sure if it will extend to the R5, but given our past track record with developing firmware updates for older devices, one can hope.