[Kneel2Galvatron]

I have the Questyle q192 and I want to upgrade my amp/dac. I was thinking about staying with Questyle. Does anyone know if the 600i is an audible step up? I know it has more features but I want more of a sound upgrade.

 

[TheGingerMinger]

I have contacted Questyle, they have not responded. The supplier here in Australia contacted me, they were really nice. He said that they knew of the issue but it hasn't been explained to him what the problem actually is or it's symptoms. They have just been told to do a hardware update on units that have a hardware revision of v6.F3 I have sent the unit back to them. He said he has gotten a new shipment of 600i's this week, if the unit has issues when he tests it he may just send me one of the new units. I will update when I have more info.

Was contacted on the 24th by distributor in regards to my issue. He stated that my unit seems to be the same as the unit he has there (funny he didn't state that the problem was not actually present...). He then stated he would test compare to the new units he received. I have not received an update since. I am chasing up now. I assume he has noticed the issue in my unit as well as his and is now trying to confirm with Questyle. Just my personal opinion but it seems that Questyle is more concerned with marketing their product than supporting existing customers at the moment.

 

[TheGingerMinger]

Was contacted on the 24th by distributor in regards to my issue. He stated that my unit seems to be the same as the unit he has there (funny he didn't state that the problem was not actually present...). He then stated he would test compare to the new units he received. I have not received an update since. I am chasing up now. I assume he has noticed the issue in my unit as well as his and is now trying to confirm with Questyle. Just my personal opinion but it seems that Questyle is more concerned with marketing their product than supporting existing customers at the moment.

Update on the situation. The problem existed in mine and the distributors unit, but the newer versions don't have the problem. He is sending me one of the new units they recently received. I am excited to get it back, it is a really nice piece of gear, getting tired of my Asus Zonar U7 USB DAC/AMP and really want to try my HD650's balanced!!!

 

[xenithon]

Anyone know if the issue can be fixed via a firmware update?

 

[bSquared64]

Anyone know if the issue can be fixed via a firmware update?

It's actually a hardware fix. If you're in the US, please contact us. If you're outside the US, please contact the dealer you purchased it from our the distributor in your country.

 

[gonzfi]

Hi, when will you be releasing the black CMA600i?

 

[seamon]

CMA600i sounds pretty darn good with the LCD 4. Enjoying the combo

 

[TheGingerMinger]

My issue was not a firmware update. I should have specified sorry.

 

[zerogorgor]

[...] Just my personal opinion but it seems that Questyle is more concerned with marketing their product than supporting existing customers at the moment.

Very sadly I have a similar opinion as well.

I owned the wonderful Q192 and CMA800i DAC/HPAs and I really love the Questyle sound. Had to let go of them as I was moving into a much smaller home. I have now finally settled down and consolidated my stuff and have been thinking of getting a CMA600i to pair with my low impedance/planar headphones. But all these issues and the rather slacked follow up have deterred me from pulling the trigger. It would be really nice if they will pay a little more attention to customer/product support in the near future.

 

[vincent1]

Hi have to say my 600i and planars are a good marriage.

(Apart from the usb clicking noise between tracks. And I did send it in for the hardware fix but it made no difference). It Is not an issue playing an album, just when manually changing tracks.

 

[headpfizer]

I found with my repaired CMA 600i that I still got popping if I used the windows 10 driver. I installed the Questyle driver from their site and it was much better.

 

[TheGingerMinger]

I found with my repaired CMA 600i that I still got popping if I used the windows 10 driver. I installed the Questyle driver from their site and it was much better.

Windows tend to use generic drivers if the manufacturers drivers are not in their database. And I have also had experiences where the manufacturers drivers supplied by Windows are outdated by one or two versions. If you are getting popping noises, and it's not a problem with the unit I would; 1. make sure your drivers are up to date (Use the drivers directly supplied from the manufacturer. Some times drivers can be faulty so try the previous version if the problem is still there.) 2. Download a latency checker, let it run for a while doing basic tasks on your computer. Hopefully everything is in the green. 3. Check USB power management options are turned off. 4. Turn off enhancements and exclusivity modes in the audio devices settings.

Also can someone enlighten me, don't these units pop when switching from PCM to DSD tracks and vise versa?

 

[esauseesaw]

Also can someone enlighten me, don't these units pop when switching from PCM to DSD tracks and vise versa?

I've tested a few units and the only way I could replicate a pop/click was when doing this. Switching between albums and tracks in the same audio format had no issue.

 

[vincent1]

Nope. I have the issue when switching between tracks in the same album.

Using an Aries mini streamer so nothing to do with Windows. Same result using my Mac. No issues with usb into my speaker rig so it is the Questyle. No issues with Spdif into the Questyle , but the usb seems to sound better.

 

[TheGingerMinger]

If you turn your sound down to 0 in windows but leave the volume up on the unit does it still pop while switching tracks?