Hey everybody. I just got a PSB M4U 2, but I'm having a hardware issue with it and was wondering if y'all could assist. I tried contacting PSB directly, but they just told me to return it to seller. Sure, I could do that, but I'd have to RMA it back to Amazon and all that nonsense -- so maybe I could just fix it instead. Here's the symptoms:
*Passive mode is perfect
*Amp mode actually makes sounds softer
*NC mode actually makes external sounds louder
*When I unplug the cable from the phones, the NC audibly kicks in and starts cancelling external sound
So, obviously the monitoring function has somehow defaulted to always being on. Unfortunately, clicking the monitor button on the cable doesn't do anything at all. This behavior manifests with both cables, so the issue must be in the phones themselves -- which is a little strange to me, because NC seems to work fine when no cable is plugged in.
Has anyone experienced anything like this? Any ideas on what I could try? It's all a bit ironic, because I'd be perfectly happy if there were no monitoring function available at all -- but obviously always having the monitoring function turned on is unusable.