[Pro-Jules]

Thanks for getting in touch with us. We'll get you sorted out as soon as we can.



We replied to your email. Did you receive it?

yes but I really think you need consider providing better instructions with the firmware download.

It’s taken a forum member here to explain it fully.

 

[PLUSSOUND]

yes but I really think you need consider providing better instructions with the firmware download.

It’s taken a forum member here to explain it fully.

The instructions were taken directly from the instructions found in the receipt. If the information was not clear or is confusing, please reply back to our email for a much faster response. Thank you.

 

[Pro-Jules]

Thanks for getting in touch with us. We'll get you sorted out as soon as we can.



We replied to your email. Did you receive it?

yes but I really think you need consider providing better instructions with the firmware download.
It’s taken a forum member here to explain it fully.

The instructions were taken directly from the instructions found in the receipt. If the information was not clear or is confusing, please reply back to our email for a much faster response. Thank you.

there are no instructions whatsoever on the receipt!

I suggest you do a test purchase to see for yourself.

 

[PLUSSOUND]

there are no instructions whatsoever on the receipt!

The DFU wizard (what is that?)
came with a paragraph of instructions.

 

[Pro-Jules]

Not enough to understand what to do.

honestly, try the customer journey yourself.

 

[kubig123]

It would not harm anybody to include a readme file when you download the new firmware, most of the other companies already do that.

 

[PLUSSOUND]

Not enough to understand what to do.

It would not harm anybody to include a readme file when you download the new firmware, most of the other companies already do that.

Thanks for the suggestions guys. Give us a moment or two to come up with a different solution to make the entire process easier.

 

[PLUSSOUND]

Okay guys, both PS-V3 program and firmware update are now bundled together! We've revised the instructions a bit to make it clearer and file can be found in the .zip you download rather than in your email receipt. Let us know if that helps!

 

[Pro-Jules]

After the upgrade the volume jumps are still too extreme. From too quiet to too loud.

 

[PLUSSOUND]

After the upgrade the volume jumps are still too extreme. From too quiet to too loud.

Email received and replied, thank you.

 

[Pro-Jules]

OK volume on the player hops in steps too loud but fine control is now added to PSV3 unit via firmware update. Great

this makes it useable.

Thanks for fixing.

 

[PLUSSOUND]

We've added two new colors for termination and large connectors ends: blue and red. Each color is made out of durable anodized aluminum to serve as strain relief to prevent cable breakages. Available for custom cables at https://www.plussoundaudio.com​

 

[Wes S]

We've added two new colors for termination and large connectors ends: blue and red. Each color is made out of durable anodized aluminum to serve as strain relief to prevent cable breakages. Available for custom cables at https://www.plussoundaudio.com​

Love it! I see red in my future, to match my K10U(red) & DX160(red).

 

[PLUSSOUND]

 

[ledrover999]

what forms of payment do you accept?

Regards Raymond