[Pro-Jules]

The DFU wizard (what is that?)

came with a paragraph of instructions.

the firmware download - did not.

what do I need the dfu wizard for?

it’s not made clear

I thought I downloaded that by mistake.(I don’t want to play from a pc. I am a Mac user)

I wanted (And downloaded) the firmware.

 

[Pro-Jules]

The pc wanted me to select a program to “open” the dfu file

we got into a endless loop with outlook trying to on it - then some bizarre endless list of languages all in tiny writing.

what do you open the dfu file with?

just clicking “open” does not work.

 

[PLUSSOUND]

The DFU wizard (what is that?)
I thought I downloaded that by mistake.(I don’t want to play from a pc. I am a Mac user)

Program is required to install firmware onto module. Unfortunately, it only works from PC (You can use with Mac via Boot Camp but still need Windows OS).

 

[Pro-Jules]

See above (my sons) windoze 10 pc wants to know what to open it with. What do I select?

 

[PLUSSOUND]

See above (my sons) windoze 10 pc wants to know what to open it with. What do I select?

Only DFUWizard is needed.

 

[Pro-Jules]

Only DFUWizard is needed.

What's this then.

The pc thinks the PS3 is a keyboard

I remove it as a keyboard

But still get this error

 

[Pro-Jules]

PC also thinks the module is a connected audio device.

Connected or not I still get the error on the screen above.

Also DFU wizard is called BlueCore (not DFU when opened)

Is it BlueCore wizard or DFU wizard?

Again no instructions.

 

[audio123]

Plussound Exo Palladium Plated Hybrid Review. Having tested many cables that contain the palladium material. the Palladium Plated Hybrid (PPH) easily has the widest soundstage expansion out of the lot. Along with the holographic presentation, the PPH brings a lot more with great sub-bass rumble, organic midrange, smooth yet detailed treble. This is honestly one of the best cables I have tried. What a cable to mark Plussound 8th anniversary!

Currently using Campfire Ara + Plussound Exo PPH, another great pairing!

 

[Pro-Jules]

What's this then.

The pc thinks the PS3 is a keyboard

I remove it as a keyboard

But still get this error

I have posted above and emailed

can I get support to fix this please?

when I connect I get this message.

I also disconnect it as a pc audio device and as a keyboard

but still get same error message above.

 

[busski]

I had the same issue. To get it into DFU mode you have to turn the device on, connect it to your laptop and then hold three buttons at the same time for five seconds: The Plus button, the Minus button, and the Bluetooth pairing button on the side. Once you've done that then you can run the DFUWizard software using the instructions provided:

Instructions:

3. Find and open the program "DFUWizard".
4. Click "Next",
5. Select "USB" and click "Next",
6. Select option 1 or option 2 and click "Next",
7. Click "Browse", find latest .dfu version file, click "Select", and click "Next".
8. Click "Next" to begin upgrade.
9. After completion, click "Finish".
10. Enjoy!

Unfortunately, it did nothing for the noise floor issue. It's still a white sound machine at low volumes.

Christian at Plussound has been incredibly responsive in trying to help get this sorted and gets an A+ for customer service. Unfortunately nothing so far has helped. He's asked for them back to evaluate, and hoping he can help.

I'm listening to them on my JH16v2s and for anything with pauses or at volumes at 30% or below it's like listening with a white noise machine in the background. And forget about classical music. Just for fun, I listened to the music in this article:

https://www.nytimes.com/2019/10/02/arts/music/silence-classical-music.html

It was basically intolerable to listen to the pieces referenced

To make sure it wasn't the headphones but the plussound device, I went back to wired and blissful silence. For fun I also connected to cables to my Radsone ES100 and again, blissful silence.

 

[Pro-Jules]

I had the same issue. To get it into DFU mode you have to turn the device on, connect it to your laptop and then hold three buttons at the same time for five seconds: The Plus button, the Minus button, and the Bluetooth pairing button on the side. Once you've done that then you can run the DFUWizard software using the instructions provided:

Instructions:

3. Find and open the program "DFUWizard".
4. Click "Next",
5. Select "USB" and click "Next",
6. Select option 1 or option 2 and click "Next",
7. Click "Browse", find latest .dfu version file, click "Select", and click "Next".
8. Click "Next" to begin upgrade.
9. After completion, click "Finish".
10. Enjoy!

Unfortunately, it did nothing for the noise floor issue. It's still a white sound machine at low volumes.

Christian at Plussound has been incredibly responsive in trying to help get this sorted and gets an A+ for customer service. Unfortunately nothing so far has helped. He's asked for them back to evaluate, and hoping he can help.

I'm listening to them on my JH16v2s and for anything with pauses or at volumes at 30% or below it's like listening with a white noise machine in the background. And forget about classical music. Just for fun, I listened to the music in this article:

https://www.nytimes.com/2019/10/02/arts/music/silence-classical-music.html

It was basically intolerable to listen to the pieces referenced

To make sure it wasn't the headphones but the plussound device, I went back to wired and blissful silence. For fun I also connected to cables to my Radsone ES100 and again, blissful silence.

Thanks very much for the tips.

Are you going to ask for a refund?

 

[busski]

If they can't fix it. If anyone is curious about what it sounds like, I was able to get an audio recording of the output from the JH16s:

https://drive.google.com/file/d/1LN1KsTc5_4KuQrIIFk4B4NPJK-SP0TCE/view?usp=sharing

 

[PLUSSOUND]

Christian at Plussound has been incredibly responsive in trying to help get this sorted and gets an A+ for customer service. Unfortunately nothing so far has helped. He's asked for them back to evaluate, and hoping he can help.

Thanks for getting in touch with us. We'll get you sorted out as soon as we can.

I have posted above and emailed

can I get support to fix this please?

We replied to your email. Did you receive it?

 

[PLUSSOUND]

Plussound Exo Palladium Plated Hybrid Review. Having tested many cables that contain the palladium material. the Palladium Plated Hybrid (PPH) easily has the widest soundstage expansion out of the lot. Along with the holographic presentation, the PPH brings a lot more with great sub-bass rumble, organic midrange, smooth yet detailed treble. This is honestly one of the best cables I have tried. What a cable to mark Plussound 8th anniversary!



Currently using Campfire Ara + Plussound Exo PPH, another great pairing!

Thanks so much for the write-up!

 

[audio123]

Thanks so much for the write-up!

It is an excellent cable.

Another good pairing - Dunu Luna & Plussound Exo Palladium Plated Hybrid