D-TECH
New Head-Fier
- Joined
- Feb 11, 2015
- Posts
- 49
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- 124
Alright, I emailed Woox Hongkong a few days ago about the issues with the dye. Yesterday, I got a detailed response from them (in Dutch). I have translated the answer, so the grammar might not be perfect:
"The amount of dyes used in the Fidelio X2 pads is of such a small amount that it can not be toxic for humans, this according to European regulation. The document I send you with the specific dye used is a general document, and as you can see the amount of dye used is very low. However, due to the "black" styling of the pads, the dye can give a slight mark on an object. This is due to water and oils that get into the pads. If there is dye on an object, you can wash it off using standard washing stuff ("middelen" in Dutch). You could also wash out the oils in the pads by washing them with a little bit of washing powder for colored washes.
Because this is not a production issue, we will not replace the pads, as they pose absolutely no risk to humans. Every black velour earpad on the market will leak a bit of dye (when in contact with oil). This is absolutely normal. However, due to customer request, we will make new pads available that are grey colored for approximate 25 euros, they will be available in Q3, and will have grey colored dye instead of black. They will be (only, but in Dutch it doesn't mean it isn't going to be available elsewhere) available in the Philips Store in the Netherlands."
"The amount of dyes used in the Fidelio X2 pads is of such a small amount that it can not be toxic for humans, this according to European regulation. The document I send you with the specific dye used is a general document, and as you can see the amount of dye used is very low. However, due to the "black" styling of the pads, the dye can give a slight mark on an object. This is due to water and oils that get into the pads. If there is dye on an object, you can wash it off using standard washing stuff ("middelen" in Dutch). You could also wash out the oils in the pads by washing them with a little bit of washing powder for colored washes.
Because this is not a production issue, we will not replace the pads, as they pose absolutely no risk to humans. Every black velour earpad on the market will leak a bit of dye (when in contact with oil). This is absolutely normal. However, due to customer request, we will make new pads available that are grey colored for approximate 25 euros, they will be available in Q3, and will have grey colored dye instead of black. They will be (only, but in Dutch it doesn't mean it isn't going to be available elsewhere) available in the Philips Store in the Netherlands."