ONKYO DP-X1 | Dual Sabre Dacs | Balanced | Sabre BTL Amp | MQA | DSD 256 | Android 5 |
Jun 25, 2016 at 9:24 AM Post #9,572 of 16,328
Shout out to @addyg, awesome posts dude thanks!
 
Jun 25, 2016 at 10:06 AM Post #9,573 of 16,328
Ok, this was posted earlier in this thread (thank you to the original poster!) but yes there will be a software update regarding 3rd Party Apps having stuttering, noise or other issues (link here):
 
  ForumMod9 » Tue Jun 21, 2016 8:11 am

Hello tony1234, All issues regarding playback from a third party app are being looked into currently. Our head engineers in Japan are aware of the issue and working on a firmware update to address these issues. Thanks, FM9

 
 
Supposedly there is a quick, short-term fix, please see the quote below:
  sq3rjick » Wed Jun 22, 2016 11:18 am

Tony,

I've heard that if you set Tidal to use the internal storage it resolves a lot of the static issues. Besides that, try to not use High Gain and it should be less apparent.

Should be able to tide you over until the 3rd party app issue is resolved.

 
 
As with any DAP, there are usually software and firmware updates, fixes, additions, etc. If you wish to have a DAP that works out-of-the-box, the Altman Terra-Player is one option of many.
Otherwise, for those who don't mind continuous improvement of their DAP's, especially the Onkyo DP-X1 and Pioneer XDP-100R, rest assured, you will be looked after.
 
 
I must also re-iterate this, and I would like this to be taken seriously.
If you have issues with your DP-X1 (or any DAP), do post on this forum, but if the issue(s) is(are) something beyond the scope of fellow Head-Fi'ers, contact the manufacturer. seller, etc.
 
I say this not to be rude or mean, but the issues that a certain group of Head-Fi'ers raised earlier this year regarding noise and 3rd Party Apps was only recently, this month, been made aware to Onkyo; I strongly believe that those who cited the issue(s) had not contacted Onkyo at all, based on information that I have been able to glean and the contacts that I have spoken to.
As you can plainly see, Onkyo are willing to help and resolve issues, either on the software side, or to stop manufacturing production in order to improve QC and durability.
 
Yes, any audio maker can have issues and teething problems, such as Onkyo with the DP-X1, but the mark of quality and reassurance of such manufacturer's is how they try to resolve said issues. However, it works both ways; they too need our support and feedback, directly.
Please, please do contact them and post on this forum issues that maybe beyond user scope, because this will quicken resolutions and may even benefit both manufacturer, or fellow audio companions, and ourselves.
 
Thank you, all of you.
 
Jun 25, 2016 at 11:12 AM Post #9,575 of 16,328
Hi guys, very new To audio stuffs esp on balanced cables...

Would like to seek some help here, I wanna connect dp-x1 to my yaqin tube amp. Possible to connect it in a balanced mode? (Which uses both dac?)

Thanks in advance
 
Jun 25, 2016 at 11:15 AM Post #9,576 of 16,328
  Ok, this was posted earlier in this thread (thank you to the original poster!) but yes there will be a software update regarding 3rd Party Apps having stuttering, noise or other issues (link here):
 
 
 
Supposedly there is a quick, short-term fix, please see the quote below:
 
 
As with any DAP, there are usually software and firmware updates, fixes, additions, etc. If you wish to have a DAP that works out-of-the-box, the Altman Terra-Player is one option of many.
Otherwise, for those who don't mind continuous improvement of their DAP's, especially the Onkyo DP-X1 and Pioneer XDP-100R, rest assured, you will be looked after.
 
Yes - but ... no progress from December 2015.
 
 
I must also re-iterate this, and I would like this to be taken seriously.
If you have issues with your DP-X1 (or any DAP), do post on this forum, but if the issue(s) is(are) something beyond the scope of fellow Head-Fi'ers, contact the manufacturer. seller, etc.
 
Did - answer - "sorry, we are working on those issues"... 6 months with no positive result? Ridiculous.
 
I say this not to be rude or mean, but the issues that a certain group of Head-Fi'ers raised earlier this year regarding noise and 3rd Party Apps was only recently, this month, been made aware to Onkyo; I strongly believe that those who cited the issue(s) had not contacted Onkyo at all, based on information that I have been able to glean and the contacts that I have spoken to.
As you can plainly see, Onkyo are willing to help and resolve issues, either on the software side, or to stop manufacturing production in order to improve QC and durability.
 
Sorry - I didn't see anything.
 
Yes, any audio maker can have issues and teething problems, such as Onkyo with the DP-X1, but the mark of quality and reassurance of such manufacturer's is how they try to resolve said issues.
 
Not try - they MUST resolve issues, not try. Till now -  done anything. My old Sony z3 still receiving updates every 1-2 months. X1 - nothing from December 2015.
 
However, it works both ways; they too need our support and feedback, directly.
Please, please do contact them and post on this forum issues that maybe beyond user scope, because this will quicken resolutions and may even benefit both manufacturer, or fellow audio companions, and ourselves.
 
Did it again :)
 
Shame that Onkyo guys not reading this forum, as other companies do. (Another minus in their work with customers.)
 
Thank you, all of you.

 
Jun 25, 2016 at 11:19 AM Post #9,578 of 16,328
 
   
No changes in software, No changes in hardware - the same complains stil going on and on. Soon my balanced going to die - one channel contact loosens. Onkyo lost their face to me totally.

 

Did you buy yours from Price Japan?
It seems like there are a few distributors out there where they are having issues with there product. I bought mine directly from Onkyo I had to pay 799.00 USD for it but (knock on wood) I have zero complaints, everything is great. I've had this about 2 months and use it almost daily.

 
 
   
No changes in software, No changes in hardware - the same complains stil going on and on. Soon my balanced going to die - one channel contact loosens. Onkyo lost their face to me totally.

 

Did you buy yours from Price Japan?
It seems like there are a few distributors out there where they are having issues with there product. I bought mine directly from Onkyo I had to pay 799.00 USD for it but (knock on wood) I have zero complaints, everything is great. I've had this about 2 months and use it almost daily.

 
No, I bought from eglobalcentral and was assured, that it is new modification. In the beginning all was OK, but now balanced output loses contact.
 
Jun 25, 2016 at 12:38 PM Post #9,581 of 16,328
Originally Posted by Matrix Petka /img/forum/go_quote.gif
 
Originally Posted by TheOneInYellow 
 
Ok, this was posted earlier in this thread (thank you to the original poster!) but yes there will be a software update regarding 3rd Party Apps having stuttering, noise or other issues (link here):
 
 
 
Supposedly there is a quick, short-term fix, please see the quote below:
 
 
As with any DAP, there are usually software and firmware updates, fixes, additions, etc. If you wish to have a DAP that works out-of-the-box, the Altman Terra-Player is one option of many.
Otherwise, for those who don't mind continuous improvement of their DAP's, especially the Onkyo DP-X1 and Pioneer XDP-100R, rest assured, you will be looked after.
 
Yes - but ... no progress from December 2015.
 
 
I must also re-iterate this, and I would like this to be taken seriously.
If you have issues with your DP-X1 (or any DAP), do post on this forum, but if the issue(s) is(are) something beyond the scope of fellow Head-Fi'ers, contact the manufacturer. seller, etc.
 
Did - answer - "sorry, we are working on those issues"... 6 months with no positive result? Ridiculous.
 
I say this not to be rude or mean, but the issues that a certain group of Head-Fi'ers raised earlier this year regarding noise and 3rd Party Apps was only recently, this month, been made aware to Onkyo; I strongly believe that those who cited the issue(s) had not contacted Onkyo at all, based on information that I have been able to glean and the contacts that I have spoken to.
As you can plainly see, Onkyo are willing to help and resolve issues, either on the software side, or to stop manufacturing production in order to improve QC and durability.
 
Sorry - I didn't see anything.
 
Yes, any audio maker can have issues and teething problems, such as Onkyo with the DP-X1, but the mark of quality and reassurance of such manufacturer's is how they try to resolve said issues.
 
Not try - they MUST resolve issues, not try. Till now -  done anything. My old Sony z3 still receiving updates every 1-2 months. X1 - nothing from December 2015.
 
However, it works both ways; they too need our support and feedback, directly.
Please, please do contact them and post on this forum issues that maybe beyond user scope, because this will quicken resolutions and may even benefit both manufacturer, or fellow audio companions, and ourselves.
 
Did it again :)
 
Shame that Onkyo guys not reading this forum, as other companies do. (Another minus in their work with customers.)
 
Thank you, all of you.

 
 
@Matrix Petka, I feel that you have very much misunderstood my post, in almost its entirety.
 
So, I shall try this approach:
 
Not all companies use Head-Fi as a first point-of-contact for customer services. Head-Fi is not a front for companies, official customer services forum, etc. It is a community-led forum with sponsors.
Some companies will announce products on Head-Fi (iFi Audio, CEntrance, Schiit Audio, Meze, etc) and will have dedicated teams who see and work within our community (usually those that do are sponsors themselves). However, we cannot, and must not, expect every single audio company to do this; it is a choice, not an option.
 
 
To add to this, you replied to my post with the following:
  1. "Yes - but ... no progress from December 2015"
  2. "Did - answer - "sorry, we are working on those issues"... 6 months with no positive result? Ridiculous."
  3. "Sorry - I didn't see anything."
  4. "Not try - they MUST resolve issues, not try. Till now -  done anything. My old Sony z3 still receiving updates every 1-2 months. X1 - nothing from December 2015.
  5. "Shame that Onkyo guys not reading this forum, as other companies do. (Another minus in their work with customers.)"
 
These quotes are either wholly untrue, or grossly unfair, in every sense.
 
I believe I very carefully explained much of this in my earlier post, but I see that I must expand further.
 
Let us start with progress.
I shall post a link here showcasing the firmware updates Onkyo has deployed since the DP-X1 release:
Below in spoiler tag's is the English translated list of updates since DP-X1 release:
 
Please note that the software update

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In order to perform the update will be need a Web connection in WiFi. 
· Music Since the app updates will be done from the Google Play, you will need a Google account registration. 
• If the Music app updates does not start, please check for updates of the app from GooglePlay. 
Battery might the remaining amount can not be updated with less. 
- Since there is a possibility of failure, during the update, please do not power and Wi-Fi of the ON / OFF and the main body of the operation. 
- First started in it takes about 5 minutes time after the update. 
Updates will be sequentially distributed, please wait a little bit if the announcement of the update does not appear.
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※ Depending on the circumstances of the update, there is that the data that is stored may be damaged or lost. Data It is recommended that you pre-backup. Regarding damage if the data is corrupted or lost, because we can not assume the responsibility, please understand in advance.

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UPDATES

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● 2016/4/20 
 update schedule system 
  · DP-X1 
 target application 
  · Music app (DAP) ※ Music app only update 
 software version after the update 
  - 1.2.1 
 update content 
  improve · wave 24bit playback of noise 
 ※ update 2016 from / 4/20, it will take place from GooglePlay store.

spacer.gif

● 2016/4/12 
 update schedule system 
  · DP-X1 
 target application 
  · Music app (DAP) ※ Music app only update 
 software version after the update 
  - 1.2.0 
 update content 
  corresponding to · MQA format 
  improvement of the play list function 
  · AAC corresponds to the gapless playback of the 
  improvement of the stability of music playback 
 ※ update from 2016/4/12, it will take place from GooglePlay store.
spacer.gif

 ※ Music app (DAP) after updating to Version 1.2.0, and to play the music of WAVE 24bit of R channel 
   we have is noise is trouble in output is reported. 
  You apologize for the inconvenience, please wait for a while, so we have planned a modified version of the release of.

spacer.gif

● 2016/4/11 
 update schedule system 
  · DP-X1 
 updates after the software version 
  · SW version: 0.1.30.8 
 update content 
  and music playback stability improvement of 
  operating improvement of Bluetooth tethering 
  by · Android security improvement correspondence 
  of-future commodity and adds the ability to collect personal information for service improvement (possible whether the permission of the user)  
 ※ update will start sequentially from 2016/4/13. Please take a little if you notice of the update does not appear. 

spacer.gif

● 2016/3/28 
 update schedule system 
  · X-DAP Link 
 updates after the software version 
  · SW version: 1.0.1 
 update content 
  in-music list is selected, select multiple songs using the Shift and Ctrl, 
   right-click collectively add a check can function 
  add and update history display button 
  failure to improve the transfer of the file / folder 
 download here

spacer.gif

● 2016/3/14 
 update schedule system 
  · DP-X1 
 after updating software version 
  · SW version: 0.1.29.10 
 update content 
  stability improvement of music playback 
  bug improvement of the user interface display 
 ※ update than 2016/3/14 and sequential start. Please take a little if you notice of the update does not appear.

spacer.gif

● 2016/2/24 
 update schedule system 
  · DP-X1 
 target application 
  · Music app (DAP) ※ Music app only update 
 software version after the update 
  - 1.1.0 
 update content 
  add a folder playback function of-hierarchical display type 
  library tab of the editing function 
   ※ edit the item to be displayed from the "edit tab" in the side menu (display / non-display, the order changes) can be. 
  And stability improvement of music playback 
※ update from 2016/2/24, will take place from GooglePlay store.

spacer.gif

● 2016/2/3 
 update schedule system 
  · DP-X1 
 after updating software version 
  · SW version: 0.1.28.4 
 update content 
  · SD card playback of stable operation 
  and music playback of stability improvement 
  bug improvement of the user interface display 
  , USB DAC connection at the time of the trouble improvement 
  behavior improvement of · DAP Music app 
  · DAP Music app to add a FF / FR function 
 ※ updates will begin sequentially from 2016/2/3. Please take a little if you notice of the update does not appear.

spacer.gif

● 2016/1/13 
 update schedule system 
  · DP-X1 
 updates after the software version 
  · SW version: 0.1.26.2 
 update content 
  -starting correction of matter that time is long

spacer.gif

● 2015/12/21 
 update schedule system 
  · DP-X1 
 after updating software version 
  · SW version: 0.1.25.4 
 update content 
  stable operation at the time of balance switching 
  improved security response by · Android 
 
 
 
Next, I want to further address the time frame you have written (6 months).
Before I do so, I refer you to the beginning of my reply above: Onkyo do not use Head-Fi as a customer services tool, and it is their choice whether they wish to interact or not. Furthermore, most companies setup their own customer services chain of communications (including social media, such as Twitter), and it is up to us, owners, enthusiasts, etc, to chose to use them. Posting on Head-Fi a problem and expecting a solution from a manufacturer in a reasonable amount of time is nonsensical. Posting direct to said manufacturer maybe more beneficial and, usually, the correct course of action. Once again, not all companies are obliged to work or use Head-Fi for direct customer services issues.
 
This leads to my second point which I clearly explained in my earlier post. Onkyo first became aware of the noise issues this month, because someone decided to contact them directly. That is not, nor can it be, Onkyo's fault, at all. Onkyo did not work on this problem for 6 months, they were told five days ago (20/06/2015 at 07:36, unknown which US timezone) as of this post. Expect to see a future firmware or software update in due course. If Onkyo are unaware of an issue because they were not told, directly, through the many lines of communication that they have open publicly, how can they fix said issue?
So, no, Onkyo have not been aware of this issue for six months, been working on a solution for six months, or otherwise.
As far as I am able to discern, using all my know-how and contacts, no one contacted Onkyo regarding said issues till recently (I took the time to verify this to the best of my ability, so I accept that I cannot be 100% but I tried to be accurate). This is unfortunate because those who did have an issue could have contacted Onkyo earlier, but at least now they do know and are working on a solution.
 
 
In regards to you not seeing anything, that is not something Onkyo or anyone can help you with; that is your own choice.
I wrote a number of posts on this thread detailing information I obtained from sources within the audio industry in regards to actual manufacturing changes of the DP-X1. It is up to yourself if you wish to read such information.
 
Also, only Japan, (Hong Kong?) and the US have received the hardware improved, updated, structurally more durable Onkyo DP-X1 units. The EU and UK should start receiving them now.
The date for when manufacturing ceased and resumed is unknown to me, so I cannot say when the new units first appeared in Japan, but for many who bought prior to April/March, it is likely that they have the original DP-X1 units.
For those that imported a unit, there is not much that can be done to get a second batch unit due to international warranty, exporter, customs, etc. Those are the risks of importing almost any electrical product and no manufacturer can be liable for that unless expressly stated by said manufacturer in either their warranty, company info, T&C's, etc.
 
 
 
As a personal bit of information, many months ago I was corrected on a mistake I made into this thread, and there are those who are aware of this. Since then I have been working, unpaid, as a hobbyist, to further my understanding of audio more than I have ever done (and to get a career in the audiophile industry) whilst also working on my promotional jobs.
I am not a spokesperson for many audio companies but I have established real connections with quite a few companies, with some contacts becoming friends. I cannot reveal all of my sources but I do my best and utmost to present information clearly, with as many sources, as best as I can, alongside my own knowledge, unless I say otherwise in said post.
For example, many things I reported about Audeze's changes to their headphone line-up was sparked by an RMA warranty claim back in January, and in a small investigation I made, speaking to audio reviewers, Audeze themselves, and those within parts of the audio industry, I presented and started a detailed topic regarding my investigation. The information I wrote was factual and has since come to pass as accurate. There was no need for me to have done this, and I was not asked to or paid to either.
I just did.
 
I love this community, I love audio gear, and I love music, so I dedicate my time on this and other threads to give my insight, news updates, information, as best as I can, or refer to others to chime in. I myself also try, outside of this forum, to interact with manufacturers, and let them become aware of threads like this (usually via Twitter or Facebook).
More so, I learn a huge amount form the contributions made by others who post on here too. This includes you too @Matrix Petka :D
 
In closing, my earlier post was written to highlight that Onkyo are working on a software solution as of 20/06/16, the date they first became aware of the issue, to reiterate that Onkyo have made a hardware change, and to plead to our community to be more open to Onkyo and other manufacturers directly, and not just on here, whether that is to do with issues, praise, comments, feedback, etc.
 
Head-Fi is an amazing place, so let us support each other, but also the audio brands we enjoy, and nurture new companies or new products too.
 
Thank you.
 
Jun 25, 2016 at 12:49 PM Post #9,583 of 16,328

 
 
I learned, the hard way, not to be rude or irate, but positively contribute.
 
My post above is written with has much factual information that I can muster and source as best as possible. Some sources I cannot reveal due to the positions said sources occupy, so I leave my trust and honesty in what I post to you the readers and community.
 
You, alongside many other Head-Fi'ers, were instrumental in helping others and myself, and you all continue to do so.
 
Thank you <3
 
Jun 25, 2016 at 1:54 PM Post #9,584 of 16,328
I gotta say I love the DP-X1, purchased last week from Crutchfield, an authorized US reseller (returned original one to BH Photo only because I had credits to use at Crutchfield). I have experienced no problems and LOVE the sound.

Especially sounds great with the Audeze Sine.
 

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