Deckard001
100+ Head-Fier
You are right, We just speculate as you know that most of the Chinese products are in China and almost all of the users buy from these countries.You may have missed where @Shanling stated the devices with the incorrect firmware were recalled before release to be updated by the factory. If, and this is purely speculation, non-official channels received devices and shipped those without the devices going back to the factory, that would not be Shanling’s doing…
If instead you are referring to a different problem with the USB port, again Shanling is not doing anything unusual. It is common practice for manufacturers to request that customers work through the dealer they purchased a device through. That’s part of what dealers do with the markup that they charge for a device above what they purchased it for from the manufacturer. For customers this is sometimes very convenient (if the dealer is in their town or city), or very inconvenient if the seller is in a different country.
There is not any official statement for recall. Also no one can explain that many devices exist and are sold to many different suppliers right?
But you are right about that.
Just so many issues occurred so often and we are responsible too.