[drummerdimitri]

Has anyone ever had success contacting Questyle support?

I've tried sending them numerous emails in the past with no response.

Even tried contacting Bruce Ball from Questyle USA and also no reply.

I've got a damaged CMA400i that needs repair and have no idea what to do in such a situation.

 

[Voxata]

Has anyone ever had success contacting Questyle support?

I've tried sending them numerous emails in the past with no response.

Even tried contacting Bruce Ball from Questyle USA and also no reply.

I've got a damaged CMA400i that needs repair and have no idea what to do in such a situation.

They have really gotten a lot better with repairs. Just reach out! What broke?

 

[drummerdimitri]

They have really gotten a lot better with repairs. Just reach out! What broke?

That could be the case but since they never answer their emails, how can I get in contact with them?

Well my unit keeps making a loud popping noise a few times a second when on USB input and with nothing plugged into the rear of the unit using headphones.

When switching to optical, the audio keeps popping and dropping out/stuttering. I've taken the whole unit apart and nothing seems to be physically damaged from the inside.

 

[Voxata]

That could be the case but since they never answer their emails, how can I get in contact with them?

Well my unit keeps making a loud popping noise a few times a second when on USB input and with nothing plugged into the rear of the unit using headphones.

When switching to optical, the audio keeps popping and dropping out/stuttering. I've taken the whole unit apart and nothing seems to be physically damaged from the inside.

I'd message their contact here, under the account "Questyle".

Sounds like quite the problem there, does turning the volume pot to nil still allow those popping noises to come through? You may try some electrical contact cleaner inside the pot itself. WD40 makes a decent one. I keep it on hand for pots that may act up, though that is rare I've still had to use it sometimes. More than likely though it sounds very defective.

 

[drummerdimitri]

I'd message their contact here, under the account "Questyle".

Sounds like quite the problem there, does turning the volume pot to nil still allow those popping noises to come through? You may try some electrical contact cleaner inside the pot itself. WD40 makes a decent one. I keep it on hand for pots that may act up, though that is rare I've still had to use it sometimes. More than likely though it sounds very defective.

I will try to do so thanks.

I've already tried spraying some specialized contact cleaner for pots but it makes no difference as the popping sound just gets lower or higher in volume when turning the pot either way.

 

[jim723]

Something wired just happened to my CMA400i.

I haven't used the CMA400i for several weeks, maybe months. I turned it on yesterday and it was making the constant clicking sound (the same sound when switching between AMP and DAC mode) about twice per second. The unit was locked in DAC mode and I can't change the mode. The only input was the USB cable to my Windows 10 laptop. I couldn't see CMA400i as a Playback source on my laptop. I unplugged all cables including the power cable then reconnected the power cord and USB cable. The clicking sound continued and it still locked in DAC.

I reinstalled the CAM400i USB driver on my laptop and rebooted the computer a couple of times. Still not working.

I left it powered on for about 15-20 minutes later, it became occasional clicking (once every few seconds). The unit switched to AMP mode by itself. I plugged in a headphones through the 6.5mm connector. There was no sound. I waited for a few more minutes. Eventually the clicking stopped and the CMA400i returned to normal. It played music just fine. It seems that the machine just healed itself.

I do have JRiver Media Center installed on my laptop. Not sure if there is anything to do with it.

 

[Charles Bruvson]

That could be the case but since they never answer their emails, how can I get in contact with them?

Well my unit keeps making a loud popping noise a few times a second when on USB input and with nothing plugged into the rear of the unit using headphones.

When switching to optical, the audio keeps popping and dropping out/stuttering. I've taken the whole unit apart and nothing seems to be physically damaged from the inside.

Did you have any success contacting them? I sent a e-mail a few weeks ago and I haven't heard from them. My unit has a similar problem. I think it's the short protection or something that poops itself, mine eventually displays a error message and locks the DAC. I can continue using it after the problem occurs when I use USB input, but I want to use SPDIF and I can't do that with the error thingy. And apparently the e-mail they have on their website doesn't exist

 

[Reactcore]

Did you have any success contacting them? I sent a e-mail a few weeks ago and I haven't heard from them. My unit has a similar problem. I think it's the short protection or something that poops itself, mine eventually displays a error message and locks the DAC. I can continue using it after the problem occurs when I use USB input, but I want to use SPDIF and I can't do that with the error thingy. And apparently the e-mail they have on their website doesn't exist

Try contact them via Headfi DM

Theres a active member who posted about their new CMA fifteen unit.

https://www.head-fi.org/threads/questyle-cma-fifteen-—-international-review-tour.961085/

 

[Charles Bruvson]

Try contact them via Headfi DM

Theres a active member who posted about their new CMA fifteen unit.

https://www.head-fi.org/threads/questyle-cma-fifteen-—-international-review-tour.961085/

Thanks, will do. I also messaged them on IG

 

[jim723]

I emailed them (info@questyle.com) about my CMA400i issues and got a very quick response. The email address on their website (info@questyleaudio.com) didn't seem to work. They told me that their IT is looking into that.

 

[Charles Bruvson]

I emailed them (info@questyle.com) about my CMA400i issues and got a very quick response. The email address on their website (info@questyleaudio.com) didn't seem to work. They told me that their IT is looking into that.

Thanks, will try that if they don't get back to me via this forum or IG

 

[drummerdimitri]

Did you have any success contacting them? I sent a e-mail a few weeks ago and I haven't heard from them. My unit has a similar problem. I think it's the short protection or something that poops itself, mine eventually displays a error message and locks the DAC. I can continue using it after the problem occurs when I use USB input, but I want to use SPDIF and I can't do that with the error thingy. And apparently the e-mail they have on their website doesn't exist

I was able to contact Zach from Questyle through DM and he was very helpful. I would do the same if I were you.

 

[MirasM]

Witam wszystkich, czy jest ktoś, kto ma Windows 11 i Questyle CMA 400i? W oficjalnej sieci jest tylko sterownik dla systemu Windows 10. Planuję przejść z Windows 10 na Windows 11 ale nie wiem czy będzie to w 100% działać na W11. Dziękuję bardzo za wszelkie informacje i miłego dnia

To działa. Używam starej Audirvany na Win 11.

 

[Questyle]

Hi everyone, Zach here from Questyle... about time I chimed in on this chat! Quite embarrassingly, I only recently discovered this thread

As @Charles Bruvson said, the best way to contact us via email is through info@questyle.com . The email address with "audio" at the end often has issues coming through. But now that I'm in this thread, you can also send any questions to me here as well.

 

[mrjayviper]

I've been searching the net and it seems to me there's only 1 2-channel DAC chip and it's using some "trickery" to convert the 2 channel signal into balanced. Is this correct?

I only need the DAC feature. Thanks